Senior Application Support Engineer L5
Everi India
About the role
Location
Chennai Experience
7+ years Work arrangement: Hybrid About the role We are looking for a Senior Application Support Engineer to join our L3 RGS Global Operations team. In this hands-on role, you will serve as a technical subject matter expert, investigating complex production issues across application, integration, platform, and data layers. You will work closely with Engineering, Product Management, and Operations to resolve critical issues, prevent recurrence, and support the rollout of new features.
What youll do Investigate and resolve complex production issues through code analysis, log investigation, and technical evidence. Act as a senior escalation point for issues that require expertise beyond general L3 support. Perform root-cause analysis and partner with Engineering to deliver and validate lasting fixes.
Analyze APIs, integrations, application flows, and system behavior across distributed environments. Use Java, JavaScript, HTML, SQL, Linux/UNIX, and scripting skills to support investigations and develop diagnostic tools. Create and maintain runbooks, troubleshooting guides, knowledge articles, and technical documentation.
Support new features, integrations, releases, and operational readiness activities. Share technical knowledge and mentor other support engineers. What were looking for 7+ years of relevant experience in senior application support, production support, software engineering, or a related technical role.
Strong hands-on Java development and debugging skills. Knowledge of JavaScript and HTML, including the ability to investigate front-end behavior and event flows. Experience with APIs, system integrations, SQL, and distributed or multi-system applications.
Strong Linux/UNIX knowledge and scripting skills. Experience with production incident management, log-based troubleshooting, RCA, and problem management. Clear written and verbal communication skills, with the ability to document technical findings and collaborate across teams.
A bachelorβs degree in Computer Science, Software Engineering, IT, or equivalent relevant experience. Preferred experience OpenSearch, DQL, or similar log-query tools. Microservices, game platforms, Remote Game Server (RGS), Player Account Management (PAM), or iGaming environments.
Experience with adapters, integrations, customizations, or globally distributed support teams. Technical mentoring or leadership experience. If you enjoy solving complex technical problems and improving the reliability of business-critical platforms, we welcome your application.
Eligibility & process
Who can apply
Experience: 8-11 Yrs. Open to matching qualifications.
Skills & stack
Selection process
- Online Assessment / Technical Interview Rounds / HR Review
Prep kit
20 resourcesStudy material 4
Company-specific guides 4
Likely coding questions 4
Round-wise strategy 4
Technical questions 5
What is the difference between WHERE and HAVING clauses in SQL? Answer
Explain SQL Window functions: ROW_NUMBER(), RANK(), and DENSE_RANK(). Answer
How do you handle NULL and missing values during data cleaning in Python/Pandas? Answer
What is the difference between Star Schema and Snowflake Schema in Data Warehousing? Answer
How do you calculate MoM (Month-over-Month) growth in SQL? Answer
Behavioural & HR questions 3
Highlight Everi India's market reputation, recent tech innovations, and how your skills in HTML5 directly solve their team's objectives.
Use the STAR method: Situation (project context), Task (what needed solving), Action (specific tools/logic applied), Result (quantifiable positive outcome).
Explain your prioritization strategy, proactive communication with mentors/peers, and agile mindset.
Competitive Package (Best in Industry)
Chennai, India
Experience: 8-11 Yrs. Open to matching quβ¦
