S #2548
Applications open
Full-Time Job
Collection Manager - Lucknow
Paytm
About the role
About Us
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
About the team: Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.
About the role: Lead the collections target and control collection flow for specified area. Handle large team of collection officers, their productivity and performance.
Expectations/ Requirements
- To Achieve Collection targets of the area assigned, control flow cases and focus on non starters.
- Ensured documented feedback.
- Ensure Adequate feet on Street availability/bucket wise /segment wise.
- Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team.
- Monitoring performance against set parameters and weekly review with Collection executives.
- Ensuring background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/ Evaluation of performance of all CE.
- Support Collection officers in legal /Police issues/Collection Activities.
Superpowers/ Skills that will help you succeed in this role:
- People Management Skills.
- More than 8+ years of relevant experience in Collections role.
- Demonstrated Success and achievement orientation.
- Excellent Communication Skills.
- Negotiations skills - strong bias for driving results in a High performance environment.
- Strong Relationship and Leadership skills.
- Working Knowledge of Computers.
Education: Graduation/ Post Graduation preferred.
Eligibility & process
Who can apply
See the job description for eligibility.
Skills & stack
Selection process
- As described in the employer's job posting.
Prep kit
20 resourcesStudy material 4
Aptitude Practice Questions & Mock Tests
Curated logical, quantitative, and verbal reasoning problems for the initial online screening round.
Company-Specific Interview Preparation Corner
Detailed interview experiences, exam formats, and previous test questions for Paytm and tech roles.
Technical Placement Question Bank
High-yield coding cheat sheets, core CS fundamentals (OOP, DBMS, OS, Networks), and rapid revision guides.
Algorithm, DSA & Live Code Debugger Practice
Hands-on problem sets to improve coding speed and step-by-step memory debugging.
Company-specific guides 4
APTITUDE & LOGIC
Aptitude Practice Questions & Online Mock Tests
Curated logical, quantitative, and verbal reasoning problems to sharpen reasoning skills required for the initial screening test.
COMPANY GUIDE
Paytm Interview Preparation Corner
Comprehensive guide covering typical interview formats, common questions, and preparation tips for Paytm and off-campus tech roles.
MOCK TESTS & PAPERS
Comprehensive Interview Prep Resources & Syllabus
Collection of previous year questions, company-specific test patterns, and interview experiences for technical and HR rounds.
CODING PRACTICE
Algorithm and Data Structure Problem Set
Practice problems to improve coding proficiency and algorithm problem-solving speed for technical rounds.
Likely coding questions 4
Round-wise strategy 4
Round 1: Online Assessment (OA)
Aptitude, Quantitative Logic & 2 Coding Problems
Focus on accuracy and speed. Practice arrays, strings, and standard arithmetic puzzles.
Round 2: Technical Interview 1
Core Tech Stack (Data Structures & Algorithms, Python/Java, OOP, SQL, REST APIs, Git, Docker) & Live Code Tracing
Explain your thought process aloud. Analyze time & space complexities before coding.
Round 3: System Design & Problem Solving
Database Schemas, APIs & Architecture Basics
Clarify edge cases, diagram schemas cleanly, and discuss scalability trade-offs.
Round 4: HR & Cultural Fit Discussion
Paytm Core Values, Learning Agility & Offer Terms
Demonstrate passion, strong communication, and readiness for full-time collaboration.
Technical questions 5
What is the difference between WHERE and HAVING clauses in SQL? Answer
Model answer: WHERE filters rows before any groupings are applied, while HAVING filters aggregated groups after GROUP BY has executed.
Explain SQL Window functions: ROW_NUMBER(), RANK(), and DENSE_RANK(). Answer
Model answer: ROW_NUMBER() assigns unique sequential integers. RANK() assigns identical ranks to ties and skips ranks. DENSE_RANK() assigns identical ranks to ties without skipping rank numbers.
How do you handle NULL and missing values during data cleaning in Python/Pandas? Answer
Model answer: Use .isna().sum() to identify missing values. Impute with mean/median using .fillna() or remove with .dropna(subset=[...]) depending on variance impact.
What is the difference between Star Schema and Snowflake Schema in Data Warehousing? Answer
Model answer: Star Schema has denormalized dimension tables directly connected to the central Fact table. Snowflake Schema normalizes dimension tables into sub-dimensions to minimize redundancy.
How do you calculate MoM (Month-over-Month) growth in SQL? Answer
Model answer: Use LAG(revenue, 1) OVER (ORDER BY month) to fetch the previous month's revenue and compute (revenue - prev_revenue) / prev_revenue * 100.
Behavioural & HR questions 3
Why do you want to join Paytm as a Collection Manager - Lucknow?
Highlight Paytm's market reputation, recent tech innovations, and how your skills in Data Structures & Algorithms directly solve their team's objectives.
Highlight Paytm's market reputation, recent tech innovations, and how your skills in Data Structures & Algorithms directly solve their team's objectives.
Describe a challenging bug or academic project roadblock and how you resolved it.
Use the STAR method: Situation (project context), Task (what needed solving), Action (specific tools/logic applied), Result (quantifiable positive outcome).
Use the STAR method: Situation (project context), Task (what needed solving), Action (specific tools/logic applied), Result (quantifiable positive outcome).
How do you handle strict deadlines or sudden scope changes?
Explain your prioritization strategy, proactive communication with mentors/peers, and agile mindset.
Explain your prioritization strategy, proactive communication with mentors/peers, and agile mindset.
Not disclosed
Lucknow, India
See the job description for eligibility.
