S #2591
Applications open
Full-Time Job
area collections manager chennai- flows
CRED
About the role
prefr (operated by CreditVidya) is a digital-first lending platform that makes credit accessible to millions across India. with loan offerings ranging from ₹50,000 to ₹5 Lakh, we’re enabling instant personal loans and flexible pay-later credit lines, especially for first-time borrowers and underserved regions. backed by RBI-approved NBFC partnerships, we’ve built a platform that uses selfie-based KYC, minimal documentation, and AI-powered underwriting to disburse loans within minutes.
what will you do:
- own collection performance for the assigned geography and bucket(s); understand local portfolio characteristics, monitor portfolio movement, and execute collection strategies to drive resolution and recovery outcomes.
- lead, coach, and develop a team of 2-5 direct reports; set clear expectations, review productivity and performance, and drive the team towards collection targets.
- manage 3-6 collection agencies across the assigned geography; ensure adequate capacity, drive productivity and resolution outcomes, and maintain adherence to quality and compliance standards.
- own resolution and recovery targets for the assigned portfolio; analyse MIS and key collection metrics, identify performance gaps, and implement corrective actions to improve outcomes.
- ensure adherence to RBI guidelines, company policies, and the code of conduct for collections; proactively identify and address compliance or process gaps.
- work closely with operations, risk, legal, analytics, and agency management teams to resolve dependencies, improve collection outcomes, and ensure effective execution of collection strategies.
you should apply if you have/are:
- strong understanding of the relevant region/state profile of customers across local districts, including good and challenging pin codes from a risk perspective.
- knowledge of local agencies and demonstrated ability to drive and manage collection agencies.
- proficient in the local language.
- knowledge of the code of conduct for collections and ability to explain its importance.
- strong understanding of the collections business.
- familiar with key collections metrics such as resolution rates, flow rates, bounce rates, ROR for recoveries, and NC/skip ratio, with an understanding of how these metrics impact collection outcomes.
Eligibility & process
Who can apply
See the job description for eligibility.
Skills & stack
Selection process
- As described in the employer's job posting.
Prep kit
20 resourcesStudy material 4
Aptitude Practice Questions & Mock Tests
Curated logical, quantitative, and verbal reasoning problems for the initial online screening round.
Company-Specific Interview Preparation Corner
Detailed interview experiences, exam formats, and previous test questions for CRED and tech roles.
Technical Placement Question Bank
High-yield coding cheat sheets, core CS fundamentals (OOP, DBMS, OS, Networks), and rapid revision guides.
Algorithm, DSA & Live Code Debugger Practice
Hands-on problem sets to improve coding speed and step-by-step memory debugging.
Company-specific guides 4
APTITUDE & LOGIC
Aptitude Practice Questions & Online Mock Tests
Curated logical, quantitative, and verbal reasoning problems to sharpen reasoning skills required for the initial screening test.
COMPANY GUIDE
CRED Interview Preparation Corner
Comprehensive guide covering typical interview formats, common questions, and preparation tips for CRED and off-campus tech roles.
MOCK TESTS & PAPERS
Comprehensive Interview Prep Resources & Syllabus
Collection of previous year questions, company-specific test patterns, and interview experiences for technical and HR rounds.
CODING PRACTICE
Algorithm and Data Structure Problem Set
Practice problems to improve coding proficiency and algorithm problem-solving speed for technical rounds.
Likely coding questions 4
Round-wise strategy 4
Round 1: Online Assessment (OA)
Aptitude, Quantitative Logic & 2 Coding Problems
Focus on accuracy and speed. Practice arrays, strings, and standard arithmetic puzzles.
Round 2: Technical Interview 1
Core Tech Stack (Operations Management, Advanced Excel, Project Coordination, Reporting) & Live Code Tracing
Explain your thought process aloud. Analyze time & space complexities before coding.
Round 3: System Design & Problem Solving
Database Schemas, APIs & Architecture Basics
Clarify edge cases, diagram schemas cleanly, and discuss scalability trade-offs.
Round 4: HR & Cultural Fit Discussion
CRED Core Values, Learning Agility & Offer Terms
Demonstrate passion, strong communication, and readiness for full-time collaboration.
Technical questions 5
What is the difference between WHERE and HAVING clauses in SQL? Answer
Model answer: WHERE filters rows before any groupings are applied, while HAVING filters aggregated groups after GROUP BY has executed.
Explain SQL Window functions: ROW_NUMBER(), RANK(), and DENSE_RANK(). Answer
Model answer: ROW_NUMBER() assigns unique sequential integers. RANK() assigns identical ranks to ties and skips ranks. DENSE_RANK() assigns identical ranks to ties without skipping rank numbers.
How do you handle NULL and missing values during data cleaning in Python/Pandas? Answer
Model answer: Use .isna().sum() to identify missing values. Impute with mean/median using .fillna() or remove with .dropna(subset=[...]) depending on variance impact.
What is the difference between Star Schema and Snowflake Schema in Data Warehousing? Answer
Model answer: Star Schema has denormalized dimension tables directly connected to the central Fact table. Snowflake Schema normalizes dimension tables into sub-dimensions to minimize redundancy.
How do you calculate MoM (Month-over-Month) growth in SQL? Answer
Model answer: Use LAG(revenue, 1) OVER (ORDER BY month) to fetch the previous month's revenue and compute (revenue - prev_revenue) / prev_revenue * 100.
Behavioural & HR questions 3
Why do you want to join CRED as a area collections manager chennai- flows?
Highlight CRED's market reputation, recent tech innovations, and how your skills in Operations Management directly solve their team's objectives.
Highlight CRED's market reputation, recent tech innovations, and how your skills in Operations Management directly solve their team's objectives.
Describe a challenging bug or academic project roadblock and how you resolved it.
Use the STAR method: Situation (project context), Task (what needed solving), Action (specific tools/logic applied), Result (quantifiable positive outcome).
Use the STAR method: Situation (project context), Task (what needed solving), Action (specific tools/logic applied), Result (quantifiable positive outcome).
How do you handle strict deadlines or sudden scope changes?
Explain your prioritization strategy, proactive communication with mentors/peers, and agile mindset.
Explain your prioritization strategy, proactive communication with mentors/peers, and agile mindset.
Not disclosed
India (Remote / Multiple), India
See the job description for eligibility.
