Associate Support Engineer

Clinisys is a global leader in healthcare and laboratory informatics, delivering cloud‑based, AI‑enabled platforms that streamline diagnostic workflows for hospitals, labs, life‑science firms and public‑health agencies. With a presence across multiple continents, the company combines deep domain expertise in medical diagnostics with cutting‑edge software engineering to help clients improve turnaround times, data accuracy and operational efficiency. The firm’s portfolio includes Laboratory Information Management Systems (LIMS), Laboratory Information Systems (LIS), analytics dashboards and integrated diagnostic informatics solutions, all built on secure, scalable cloud infrastructure.

The Associate Support Engineer role is an entry‑level, client‑facing position designed for candidates who have a high school diploma (or equivalent) and a strong technical aptitude for healthcare technology. Working from a hybrid setup in Bengaluru, the engineer will join an inbound support centre, handling queries that come via phone or the company portal. The primary goal is to resolve technical issues quickly, maintain accurate case documentation, and ensure a high level of client satisfaction.

The role also involves using AI‑assisted tools, knowledge‑base articles, and case‑management systems to streamline troubleshooting.

Key Responsibilities

• Receive and acknowledge client requests through calls and web portal submissions.
• Gather detailed information, assess issue criticality, and prioritize cases.
• Use Clinisys case‑management tools to log, track and close tickets following SOPs.
• Perform root‑cause analysis on software, database or network‑related problems.
• Apply proven resolutions, reference internal knowledge‑base articles, and verify fixes with customers.
• Escalate complex incidents to senior engineers or product teams as required.
• Document all steps, resolutions and communication in a clear, concise manner.
• Communicate technical concepts in non‑technical language to ensure customer understanding.
• Participate in on‑call and holiday rotation schedules to provide 24/7 coverage.
• Continuously update personal knowledge of Clinisys products, HL7 standards, SQL queries and related technologies.

Tech Stack: SQL, HL7 messaging, basic networking, database administration fundamentals, Java basics, Microsoft technologies, AI‑assisted troubleshooting tools.

Growth Path: Starting as an Associate Engineer, high performers can progress to Senior Support Engineer, Technical Lead, or move into product consulting, implementation, or even software development roles within Clinisys.

Why Join Clinisys? The company offers exposure to cutting‑edge healthcare IT, a collaborative hybrid work environment, structured learning through AI‑driven resources, and a clear career ladder. Fresh graduates gain real‑world experience supporting mission‑critical applications that directly impact patient care, while enjoying a supportive culture that values continuous upskilling and work‑life balance.