EnglishYaari, a leading online language learning platform, is expanding its support team to include a dedicated Counsellor (Sales) who will play a pivotal role in guiding learners from their first interaction to achieving long-term goals. The company prides itself on a learner‑centric approach, offering personalized learning paths and a vibrant community of language enthusiasts. With a robust digital infrastructure and a growing user base, EnglishYaari is positioned for rapid expansion, making this role critical to sustaining its growth trajectory. The Counsellor (Sales) will act as the primary touchpoint for new and existing learners, providing tailored guidance, answering queries, and recommending appropriate courses. This role blends sales acumen with coaching skills, requiring a deep understanding of learner motivations and the ability to translate those into actionable learning plans. The counsellor will collaborate closely with the marketing and product teams to refine messaging, develop content, and optimize conversion funnels. Key responsibilities include: 1. Engaging with prospects via chat, email, and video calls to assess learning needs. 2. Recommending suitable courses and learning paths based on learner goals. 3. Maintaining accurate records in the CRM and ensuring timely follow‑ups. 4. Conducting onboarding sessions and providing continuous support. 5. Tracking learner progress and providing feedback to improve retention. 6. Collaborating with the content team to refine course offerings. 7. Analyzing conversion metrics and suggesting improvements. 8. Managing a pipeline of leads and achieving monthly targets. 9. Participating in training sessions to stay updated on product features. 10. Contributing to community building initiatives. Tech stack: Familiarity with CRM tools (e.g., HubSpot, Zoho), communication platforms (Zoom, Teams), and basic data analysis in Excel or Google Sheets. Growth path: Starting as a Counsellor, one can advance to Senior Counsellor, Team Lead, or Product Manager roles, leveraging experience in learner analytics and sales strategy. Why join? The role offers the chance to make a tangible impact on learners’ lives, work remotely with flexible hours, and be part of a dynamic, mission‑driven organization that values continuous learning and innovation.