HCLTech, a leading global IT services company, has a strong presence across more than 50 countries and serves Fortune 500 clients in sectors such as banking, healthcare, retail, and manufacturing. With a workforce of over 200,000 professionals, HCLTech focuses on digital transformation, cloud services, and infrastructure management, helping businesses modernise their technology landscape. The company’s culture encourages continuous learning, innovation, and collaboration, making it an attractive destination for fresh talent looking to start a career in technology. The Engineer – Support & Operations role is an entry‑level position designed for fresh graduates who are passionate about IT infrastructure and service delivery. As a member of the Support & Operations team, you will be responsible for monitoring the health of critical systems, responding to incidents, and ensuring that business applications run smoothly. This role offers hands‑on exposure to real‑world production environments, enabling you to develop a solid foundation in troubleshooting, incident management, and operational excellence. Key Responsibilities: 1. Monitor servers, networks, and applications using industry‑standard tools to ensure optimal performance. 2. Diagnose and resolve hardware, software, and connectivity issues reported by end‑users. 3. Log, track, and document incidents in the ticketing system, ensuring timely updates and closure. 4. Escalate complex problems to senior engineers or specialized teams following defined SOPs. 5. Participate in shift‑based on‑call rotations to provide 24x7 support coverage. 6. Perform routine maintenance activities such as patching, backups, and system health checks. 7. Assist in the creation and improvement of standard operating procedures and knowledge‑base articles. 8. Collaborate with cross‑functional teams to implement fixes and enhancements. 9. Contribute to root‑cause analysis sessions and suggest preventive measures. 10. Maintain compliance with security policies and service level agreements. Tech Stack & Tools: The role primarily works with Windows and Linux operating systems, basic networking concepts (TCP/IP, DNS, DHCP), monitoring platforms like Nagios or Zabbix, ticketing tools such as ServiceNow, and scripting basics in Bash or PowerShell for automation. Familiarity with cloud platforms (AWS/Azure) is a plus but not mandatory. Growth Path: Starting as an Engineer – Support & Operations, you can progress to Senior Engineer, Team Lead, and eventually Manager – IT Operations. HCLTech invests heavily in up‑skilling its employees through internal training programs, certifications, and mentorship, allowing you to transition into specialized domains such as Cloud Operations, Cybersecurity, or DevOps. Why Join HCLTech? The company offers a structured onboarding program, exposure to global clients, and a collaborative environment that values innovation. Freshers get the chance to work on live production systems early in their career, receive mentorship from seasoned professionals, and benefit from a clear career progression roadmap. Additionally, HCLTech’s emphasis on work‑life balance, flexible work arrangements, and employee wellness initiatives make it a supportive place to launch your IT career.