Banking Operation Analyst

NTT DATA Services is a global leader in business and technology services, operating in more than 50 countries with a strong footprint in India. The company offers end‑to‑end solutions ranging from IT consulting and digital transformation to enterprise technology and business process operations. With a culture that emphasizes continuous learning, innovation, and client‑centric delivery, NTT DATA has consistently been recognized for its inclusive work environment and robust career growth pathways for fresh graduates and experienced professionals alike.

The Banking Operation Analyst role sits within the Credit Card Operations department, specifically the Joint Recovery Processing / Chargeback Analyst team. Reporting to the Supervisor of Joint Recovery Processing, the analyst will be responsible for handling fraud investigations, dispute resolution, and the full chargeback lifecycle for credit‑card transactions. The position demands a blend of analytical rigor, knowledge of card association rules, and strong communication skills in both French and English.

Working on a rotational evening shift, the analyst will collaborate closely with internal stakeholders, merchants, and law‑enforcement agencies to safeguard the financial ecosystem.

Key Responsibilities

• Analyze and process fraud and dispute cases using the TDR case management system, ensuring service‑level targets are met.
• Manage the end‑to‑end chargeback process across first, second, and third cycles, including retrieval requests and merchant representments.
• Conduct proactive fraud investigations, identify emerging trends, and prepare detailed reports for senior management.
• Maintain up‑to‑date knowledge of card association regulations and PCI compliance standards.
• Communicate effectively with cardholders to verify transactions and gather supporting documentation.
• Mentor new hires on chargeback procedures, system navigation, and best practices.
• Collaborate with cross‑functional teams to implement process improvements and handle escalations.
• Support law‑enforcement agencies when required and ensure accurate case documentation.
• Participate in regular team meetings, coaching sessions, and performance reviews.
• Contribute to departmental quality initiatives and adhere to NTT DATA’s Code of Conduct.

Technical Stack & Tools: TDR case management system, TS2 (preferred), Microsoft Office Suite (Excel, Word, PowerPoint), PC keyboarding, and basic data‑analysis tools.

Growth Path: Analysts can progress to Senior Analyst, Team Lead, and eventually to Operations Manager or specialized roles in Risk Management and Compliance. NTT DATA encourages certifications in PCI DSS, fraud analytics, and language proficiency, providing a clear roadmap for professional advancement.

Why Join NTT DATA? The company offers exposure to global best practices in credit‑card operations, a collaborative multicultural environment, and opportunities to work on high‑impact financial investigations. Employees benefit from structured learning programs, mentorship, and a competitive compensation package that reflects experience and performance.