Deloitte, one of the world’s leading professional services firms, offers a blend of consulting, technology, risk advisory and financial advisory services to a diverse portfolio of clients. With a presence in over 150 countries, Deloitte’s Indian arm is a major player in the consulting ecosystem, known for its culture of innovation, inclusive work environment and focus on employee growth. The firm’s operations in India span across multiple domains such as finance, technology, and public sector, providing a platform for fresh graduates to learn, grow and make an impact. The Associate Analyst role in the Operations, Industry & Domain Solutions – DigiGov team is a customer‑centric position that focuses on supporting users of the IAFIS (Indian Army Facial Identification System) application. The role is designed for graduates who enjoy interacting with end‑users, troubleshooting application issues, and coordinating across teams to deliver timely resolutions. Key responsibilities include: 1. Acting as the first point of contact for Indian Army personnel seeking assistance with the IAFIS application. 2. Guiding users through onboarding processes and basic application usage. 3. Recording and assigning support tickets using the organization’s ticket‑management solution. 4. Escalating complex issues to specialized teams while maintaining clear communication. 5. Providing timely updates to users on ticket status and resolution steps. 6. Maintaining accurate documentation of user interactions and support actions. 7. Collaborating with cross‑functional teams (IT, operations, product) to resolve recurring issues. 8. Participating in continuous improvement initiatives to streamline support workflows. 9. Adhering to service‑level agreements and quality standards. 10. Contributing to knowledge base articles and FAQs for common user queries. Tech stack: Basic knowledge of ticketing systems (e.g., ServiceNow, Jira), familiarity with application support tools, and general IT troubleshooting skills. No advanced programming or database skills are required. Growth path: Starting as an Associate Analyst offers exposure to client interactions, project management, and technical support. With experience, one can progress to Senior Analyst, Team Lead, or move into specialized domains such as IT service management, product support, or consulting. Why join Deloitte? The firm offers a structured learning environment, mentorship from seasoned professionals, and a global network that can accelerate career growth. Employees enjoy competitive compensation, comprehensive benefits, and a culture that values work‑life balance and continuous learning. Overall, this role is ideal for graduates who are eager to build a career in application support, customer service, and operational excellence within a globally recognized organization.