Associate Technical Support Consultant

Altera Digital Health is a global healthcare‑IT innovator that builds end‑to‑end digital platforms for hospitals, clinics and wellness providers. With a focus on patient‑centric design, Altera’s solutions integrate electronic medical records, tele‑health, analytics and AI‑driven decision support to improve clinical outcomes and operational efficiency. The company operates from multiple hubs across India and the US, fostering a culture of continuous learning, cross‑functional collaboration, and social impact.

Employees enjoy exposure to cutting‑edge health‑tech products, mentorship from seasoned engineers, and the chance to contribute to projects that directly affect patient care.

The Associate Technical Support Consultant role is an entry‑level position designed for fresh graduates who are passionate about technology and customer service. You will receive structured training on Altera’s enterprise healthcare software suite, learn to navigate ServiceNow ticketing, and work alongside senior consultants to diagnose and resolve technical issues. The role offers a solid foundation in enterprise application support, database querying, and IT service management, paving the way for future specialization in areas such as system administration, product engineering, or solution architecture.

Key Responsibilities

• Provide first‑level technical assistance to customers using Altera’s healthcare applications.
• Log, investigate, and resolve incidents reported via ServiceNow or similar ticketing tools.
• Gather detailed information, analyze logs, and follow SOPs to pinpoint root causes.
• Perform basic configuration, validation, and troubleshooting under senior guidance.
• Collaborate with development, infrastructure, database, and interface teams for complex issues.
• Document all case activities, resolutions, and customer communications accurately.
• Meet defined SLA, productivity, quality, and customer‑satisfaction metrics.
• Participate in knowledge‑transfer sessions and contribute to improving SOPs and knowledge articles.
• Identify recurring problems and suggest automation or process enhancements.
• Work rotational shifts, including evenings, nights, and weekends, as required.

Tech Stack & Tools: Windows OS, ServiceNow, SQL (basic querying), networking fundamentals (TCP/IP, DNS), basic scripting (PowerShell/Python), ITIL concepts, and AI‑assisted troubleshooting utilities.

Growth Path: Successful consultants can progress to Senior Technical Support Consultant, then to Technical Support Lead, or transition into roles such as Application Engineer, Product Specialist, or Project Manager within Altera’s broader ecosystem.

Why Join Altera? The company offers a supportive learning environment, exposure to real‑world healthcare challenges, and a clear career ladder. Freshers gain hands‑on experience with enterprise software, develop soft‑skills through customer interaction, and become part of a mission‑driven organization that values innovation and employee well‑being.