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Support Engineer 1

Eeho

  • Bengaluru, Karnataka, India
  • 6 LPA - 8 LPA
  • 2 Years
  • Posted Today
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About the role

Oracle is a global technology leader that delivers integrated cloud applications and platform services. With a heritage of over four decades, Oracle powers everything from enterprise resource planning to AI‑driven analytics for Fortune 500 companies and startups alike. The company’s culture emphasizes continuous learning, innovation, and a commitment to diversity and inclusion, making it an attractive destination for fresh talent seeking to grow in a cutting‑edge environment.

As a Support Engineer I at Oracle’s Bengaluru campus, you will be part of the Services and Support division, handling front‑end application investigations and backend troubleshooting. The role blends customer interaction with deep technical analysis, requiring you to capture logs, query databases, update fields, and cycle servers to resolve incidents. You will document every step, create knowledge‑base articles, and collaborate across engineering, QA, and operations to ensure seamless service delivery.

The shift runs from 5:30 PM to 2:30 AM IST, and on‑call support may be required.

Key Responsibilities

  • Diagnose and resolve customer‑reported technical issues within defined SLAs.
  • Own incidents from initial triage through resolution, providing regular status updates.
  • Analyse logs, error messages, and system configurations to pinpoint root causes.
  • Reproduce issues in test environments and document findings.
  • Escalate complex problems to senior engineers or development teams with comprehensive diagnostics.
  • Communicate troubleshooting steps, work‑arounds, and resolutions professionally to customers.
  • Maintain accurate case notes and author knowledge‑base articles.
  • Collaborate with cross‑functional teams to address multi‑disciplinary problems.
  • Continuously update product knowledge and stay current with Oracle’s tools and processes.
  • Meet support KPIs such as response time, resolution time, case quality, and customer satisfaction.

Tech Stack: SQL, Oracle Database, Linux/Unix command line, basic scripting (Shell/Python), ticketing tools (ServiceNow), monitoring utilities, and familiarity with cloud platforms.

Growth Path: Successful engineers can progress to Senior Support Engineer, Technical Lead, or transition into product engineering, solution architecture, or project management roles within Oracle’s vast ecosystem.

Why Join Oracle? The company offers a robust learning environment, mentorship from industry experts, competitive compensation, and a clear career ladder. Fresh graduates gain exposure to enterprise‑scale systems, global customers, and the latest AI‑enabled cloud technologies, positioning them for long‑term success in the tech industry.

Eligibility & process

Who can apply

Bachelor's degree in Computer Science, Information Technology, Software Engineering or related discipline; 0‑2 years of relevant experience; minimum 60% aggregate (or CGPA equivalent); no active backlogs; eligible batch years up to 2026; proficient in English (read, write, speak).

Skills & stack

SQL Linux Unix Troubleshooting Incident Management Root Cause Analysis Technical Communication Collaboration

Selection process

  1. Round 1: Online assessment (aptitude & logical reasoning)
  2. Round 2: Technical interview (SQL, troubleshooting scenarios, system fundamentals)
  3. Round 3: HR interview (behavioral fit, shift availability, communication skills)

Prep kit

20 resources
Study material 4
πŸ“– Oracle Placement Papers Curated set of previous Oracle placement questions to help you practice core concepts and interview patterns. πŸ“– Oracle Recruitment Process Experiences First‑hand accounts of candidates who have gone through Oracle's hiring stages, useful for setting expectations. πŸ“– Oracle Interview Preparation Guide Comprehensive guide covering technical topics, sample questions, and tips specific to Oracle roles. πŸ“– Algorithm Practice Problems Extensive problem set to sharpen coding and problem‑solving skills essential for technical interviews.
Company-specific guides 4
πŸ“– APTITUDE & LOGIC Aptitude Practice Questions & Online Mock Tests Curated logical, quantitative, and verbal reasoning problems to sharpen reasoning skills required for the initial screening test. 🎯 COMPANY GUIDE Eeho Interview Preparation Corner Comprehensive guide covering typical interview formats, common questions, and preparation tips for Eeho and off-campus tech roles. πŸ“ MOCK TESTS & PAPERS Comprehensive Interview Prep Resources & Syllabus Collection of previous year questions, company-specific test patterns, and interview experiences for technical and HR rounds. πŸ’» CODING PRACTICE Algorithm and Data Structure Problem Set Practice problems to improve coding proficiency and algorithm problem-solving speed for technical rounds.
Likely coding questions 4
πŸ’» Two Sum & Two Pointers Array Optimization Easy / Medium Asked in 85% tech rounds ⚑ Live debugger πŸ’» Reverse Linked List & Detect Cycle (Floyd's Algorithm) Medium Frequently asked in core rounds ⚑ Live debugger πŸ’» SQL Nth Highest Salary with DENSE_RANK() & Subqueries Medium Top standard database question ⚑ Live debugger πŸ’» Valid Parentheses & Stack Implementation Easy / Medium Standard online assessment problem ⚑ Live debugger
Round-wise strategy 4
Round 1: Online Assessment (OA) Aptitude, Quantitative Logic & 2 Coding Problems Focus on accuracy and speed. Practice arrays, strings, and standard arithmetic puzzles.
Round 2: Technical Interview 1 Core Tech Stack (SQL, Linux, Unix, Troubleshooting, Incident Management, Root Cause Analysis, Technical Communication, Collaboration) & Live Code Tracing Explain your thought process aloud. Analyze time & space complexities before coding.
Round 3: System Design & Problem Solving Database Schemas, APIs & Architecture Basics Clarify edge cases, diagram schemas cleanly, and discuss scalability trade-offs.
Round 4: HR & Cultural Fit Discussion Eeho Core Values, Learning Agility & Offer Terms Demonstrate passion, strong communication, and readiness for full-time collaboration.
Technical questions 5
What is the difference between WHERE and HAVING clauses in SQL? Answer
Model answer: WHERE filters rows before any groupings are applied, while HAVING filters aggregated groups after GROUP BY has executed.
Explain SQL Window functions: ROW_NUMBER(), RANK(), and DENSE_RANK(). Answer
Model answer: ROW_NUMBER() assigns unique sequential integers. RANK() assigns identical ranks to ties and skips ranks. DENSE_RANK() assigns identical ranks to ties without skipping rank numbers.
How do you handle NULL and missing values during data cleaning in Python/Pandas? Answer
Model answer: Use .isna().sum() to identify missing values. Impute with mean/median using .fillna() or remove with .dropna(subset=[...]) depending on variance impact.
What is the difference between Star Schema and Snowflake Schema in Data Warehousing? Answer
Model answer: Star Schema has denormalized dimension tables directly connected to the central Fact table. Snowflake Schema normalizes dimension tables into sub-dimensions to minimize redundancy.
How do you calculate MoM (Month-over-Month) growth in SQL? Answer
Model answer: Use LAG(revenue, 1) OVER (ORDER BY month) to fetch the previous month's revenue and compute (revenue - prev_revenue) / prev_revenue * 100.
Behavioural & HR questions 3
Why do you want to join Eeho as a Support Engineer 1?
Highlight Eeho's market reputation, recent tech innovations, and how your skills in SQL directly solve their team's objectives.
Describe a challenging bug or academic project roadblock and how you resolved it.
Use the STAR method: Situation (project context), Task (what needed solving), Action (specific tools/logic applied), Result (quantifiable positive outcome).
How do you handle strict deadlines or sudden scope changes?
Explain your prioritization strategy, proactive communication with mentors/peers, and agile mindset.

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