Associate – Data Scientist

United Airlines is one of the world’s largest airlines, operating an extensive network that connects continents and serves millions of passengers each year. In India, United Airlines Business Services Pvt. Ltd. drives the local technology and analytics initiatives that support global operations.

The company’s Analytics and Innovation team is a fast‑growing hub where data scientists, engineers, and business experts collaborate to turn massive operational data into actionable insights, leveraging machine learning, optimization, and generative AI to improve everything from flight scheduling to customer experience.

The role of Associate – Data Scientist in Gurugram is designed for fresh graduates or early‑career professionals who have a solid foundation in analytics and a passion for applying AI to real‑world airline problems. Reporting to senior data scientists, the associate will work across cross‑functional teams—IT, data engineering, operations, and business stakeholders—to design, prototype, and deploy intelligent solutions that enhance efficiency, reduce costs, and elevate passenger satisfaction.

Key Responsibilities

• Gather and cleanse operational data from multiple sources, performing exploratory analysis to uncover trends and anomalies.
• Develop and validate machine‑learning models (e.g., Random Forest, XGBoost, K‑Means) to predict demand, optimize crew scheduling, and detect operational bottlenecks.
• Implement Generative AI and Large Language Model (LLM) techniques, including prompt engineering and agentic workflows, to automate routine decision‑making processes.
• Build end‑to‑end AI‑assisted pipelines using modern tools such as LangChain or LangGraph, ensuring reproducibility and scalability.
• Collaborate with data engineering teams to design data pipelines on cloud platforms (AWS/Azure) and monitor model performance in production.
• Conduct research on emerging ML/GenAI methods, share findings with the team, and prototype proof‑of‑concept solutions.
• Translate technical results into clear business recommendations, preparing visual dashboards and presentation decks for senior leadership.
• Participate in code reviews, peer learning sessions, and continuous improvement initiatives within the analytics community.
• Support multimodal AI projects that process text, voice, and image data to create richer, context‑aware applications.
• Maintain documentation of models, data sources, and experiment outcomes to ensure knowledge transfer and compliance.

Tech Stack: Python/R, SQL, Pandas, Scikit‑learn, XGBoost, TensorFlow/PyTorch, LangChain/LangGraph, AWS/Azure, Docker, Git, Tableau/PowerBI, Excel.

Growth Path: Starting as an Associate, high performers can progress to Data Scientist, Senior Data Scientist, and eventually lead analytics initiatives or manage a domain‑specific AI practice within United Airlines. The role offers exposure to cutting‑edge AI research, cross‑functional business problems, and a global airline ecosystem, making it an ideal launchpad for a data‑driven career.

Why Join United Airlines? The company combines the stability of a Fortune‑500 airline with the agility of a tech‑focused innovation hub. Employees enjoy a collaborative culture, mentorship from seasoned data scientists, and opportunities to work on projects that directly impact millions of travelers. Competitive compensation, health benefits, and a clear career ladder further enhance the employee experience.