Quality Associate, LMAQ, Last Mile Analytics and Quality (LMAQ)

Amazon, a global e‑commerce and cloud‑computing giant, has built its reputation on relentless customer obsession, innovation, and operational excellence. In India, Amazon operates massive fulfilment centres, a growing logistics network, and a suite of digital services that touch millions of daily users. The company’s culture encourages data‑driven decision making, rapid experimentation, and a bias for action, making it an attractive destination for fresh talent eager to make an impact at scale.

The Last Mile Analytics & Quality (LMAQ) team sits at the heart of Amazon’s transportation ecosystem. It is responsible for ensuring that every package reaches the customer’s doorstep efficiently, safely, and on time. As a Quality Associate, you will be the first line of defence, handling address resolution, geocode corrections, map edits, driver support, and static route management.

Your day‑to‑day work will involve manual audits, investigating multimedia evidence, and collaborating with cross‑functional stakeholders to resolve high‑impact production issues. This role offers a unique blend of analytical rigor and operational ownership, giving you a panoramic view of Amazon’s logistics operations.

Key Responsibilities

• Follow SOPs to perform manual audits, identify outliers, and resolve exceptions using internal tools.
• Investigate images and videos, recommend corrective actions, and document findings.
• Listen to customer calls, transcribe relevant information, and resolve issues via email or chat.
• Detect emerging patterns from audits and suggest process improvements.
• Provide timely updates to stakeholders while adhering to SLA commitments.
• Escalate complex problems to appropriate owners following predefined escalation matrices.
• Maintain accurate records in trackers or workflow management tools.
• Meet and exceed business metrics such as productivity, quality, and utilization.
• Leverage performance metrics to drive continuous improvement.
• Collaborate with global teams to understand geographic nuances and support multiple programs as needed.

Tech Stack & Tools: Amazon internal audit platforms, SQL for data extraction, Microsoft Excel for analysis, basic scripting (Python/SQL), and communication tools like Chime and Slack.

Growth Path: Successful associates can progress to Senior Quality Analyst, Operations Manager, or specialized roles in Data Analytics, Process Engineering, or Program Management within Amazon’s logistics network.

Why Join Amazon?

• Work on real‑world problems that affect millions of customers.
• Gain exposure to cutting‑edge logistics technology and data‑driven decision making.
• Benefit from Amazon’s robust learning ecosystem, mentorship programs, and clear career ladders.
• Be part of a diverse, inclusive culture that values ownership and innovation.