Head Engineer and QA || Remote || B2B SaaS || Backend & Infrastructure

Role & responsibilities: Engineering Leadership & Delivery Lead engineering operations and delivery across multiple teams or pods. Manage and mentor Engineering Leads and support team development. Establish predictable delivery timelines, resource planning, and execution processes.

Partner with Product and Leadership on priorities, scope, and technical trade-offs. Identify delivery risks early and ensure timely resolution. Technical Architecture & Code Quality Define and maintain engineering standards, architecture guidelines, and quality gates.

Review critical technical designs and code paths. Improve development processes, sprint planning, standups, and retrospectives. Strengthen QA and testing practices across engineering teams.

Platform Reliability & Scalability Drive platform stability, performance, uptime, and incident response. Guide scalable and resilient backend and infrastructure architecture. Improve monitoring, alerting, and observability.

Oversee engineering practices related to email deliverability, warmups, throttling, retries, and bounce handling. Lead incident reviews and implement measures to prevent recurring issues. Team Building & People Development Develop engineering hiring plans and skills roadmaps.

Coach Engineering Leads and support the growth of engineering talent. Conduct regular 1:1s and facilitate technical and professional development. Build effective team structures as the organization scales.

Cross-Functional Collaboration Act as the primary engineering point of contact for Product, Support, CS, and Leadership. Coordinate customer issue triage and ensure timely engineering resolution. Communicate technical decisions, timelines, and delivery updates to stakeholders.

Ensure engineering priorities align with business and customer needs. Preferred candidate profile: 10-12 years of software engineering experience. 4+ years of experience leading engineering teams or organizations end-to-end. Proven experience managing multiple engineering teams or pods.

Strong background in backend systems, infrastructure, and production reliability. Experience with AWS, REST/GraphQL APIs, and SQL-based systems. Knowledge of system architecture, scalability, performance, and observability.

Experience improving QA/testing practices and code quality standards. Strong understanding of incident management and production operations. Experience hiring, mentoring, and developing technical leads.

Strong communication, ownership, and stakeholder management skills. Willingness to remain hands-on with critical technical challenges, code reviews, and prototyping when required.