
Eligibility Criteria
Graduate degree (any discipline) with 1+ years of experience in call center, BPO, or telesales. Must be fluent in English and a regional language. Demonstrated customer service experience and strong analytical and communication skills are required. No specific percentage or backlog policy mentioned.

Job Description & Key Responsibilities
Spinny, founded in 2015, has rapidly become one of Indiaβs most trusted platforms for buying and selling preβowned cars. With a focus on transparency, quality, and customer convenience, Spinny offers a 200βpoint inspection checklist, a 5βday noβquestionsβasked moneyβback guarantee, and a 1βyear afterβsales warranty on every vehicle. The company operates 35 car hubs across 15 major cities, including Delhi, Gurugram, Noida, Bangalore, Mumbai, Pune, Hyderabad, Chennai, Kolkata, Ahmedabad, Lucknow, Jaipur, Chandigarh, Indore, and Coimbatore. Spinnyβs mission is to simplify the carβbuying journey by leveraging technology and data to provide a premium experience.
The Car Consultant (Telesales) role is a remote, fullβtime position that places you at the forefront of Spinnyβs customer engagement strategy. As the first point of contact, you will guide prospective buyers through their carβshopping journey, understand their needs, and recommend suitable products and services. Your responsibilities will include building rapport over the phone, actively listening to customer requirements, utilizing CRM tools and scripts, meeting callβcenter metrics, and scheduling visits to Spinny hubs for further assistance.
Key responsibilities:
1. Initiate and maintain proactive communication with potential customers.
2. Conduct needs analysis to recommend appropriate vehicle options.
3. Use CRM software to log interactions and track customer progress.
4. Meet or exceed daily and weekly callβcenter performance metrics.
5. Schedule inβperson visits to Spinny hubs for detailed consultations.
6. Collaborate with the sales and hub teams to ensure a seamless customer experience.
7. Handle objections and provide solutions to customer concerns.
8. Maintain upβtoβdate knowledge of Spinnyβs inventory and promotions.
9. Provide feedback on customer trends and product gaps.
10. Continuously improve sales techniques through training and selfβstudy.
Tech stack: CRM platforms (e.g., Salesforce or HubSpot), callβcenter software, database queries, and sales scripts.
Growth path: Successful consultants can advance to senior telesales roles, team leads, or transition into onβsite sales and business development positions within Spinnyβs expanding network.
Why join? Spinny offers a dynamic work environment, competitive compensation, and the chance to be part of a company that is redefining the usedβcar market in India. The remote setup provides flexibility, while the companyβs focus on data and customer satisfaction ensures youβll grow both professionally and personally.