Associate Technical Support Engineer

Salesforce is a global leader in cloud‑based customer relationship management (CRM) solutions, empowering businesses of all sizes to connect with their customers in smarter ways. Headquartered in San Francisco, the company has a strong presence in India with development and support centers across major cities, including Hyderabad. Known for its innovative culture, Salesforce invests heavily in employee growth, offering continuous learning programs, mentorship, and a vibrant community that encourages collaboration and creativity.

The organization consistently ranks among the best places to work in the tech sector, thanks to its inclusive policies, focus on work‑life balance, and commitment to social responsibility.

The role of Associate Technical Support Engineer is designed for fresh graduates who are eager to start their career in a fast‑paced, customer‑centric environment. As a member of the support team, you will be the first point of contact for clients facing technical issues with Salesforce products. You will diagnose problems, provide step‑by‑step resolutions, and ensure a seamless experience for users across various industries.

This position offers a solid foundation in cloud technologies, troubleshooting methodologies, and client communication, paving the way for future growth into senior support, product engineering, or solution consulting roles.

Key Responsibilities

• Respond to inbound customer queries via phone, email, and chat within defined SLAs.
• Analyze and troubleshoot technical issues related to Salesforce applications, integrations, and data migrations.
• Document case details, resolution steps, and knowledge‑base articles for future reference.
• Collaborate with senior engineers and product teams to escalate complex problems.
• Perform root‑cause analysis and suggest preventive measures to reduce recurring incidents.
• Participate in regular training sessions to stay updated on new features and releases.
• Provide feedback to product teams based on customer pain points.
• Maintain high customer satisfaction scores through effective communication and empathy.
• Assist in creating and updating internal support documentation.
• Contribute to on‑call rotation and after‑hours support as required.

Tech Stack: Salesforce CRM, Service Cloud, Apex basics, REST/SOAP APIs, SQL, basic Linux/Windows OS, networking fundamentals, and ticketing tools like ServiceNow.

Growth Path: Starting as an Associate Engineer, you can progress to Senior Technical Support Engineer, then to Technical Lead, and eventually move into specialized roles such as Solutions Architect or Product Manager, depending on your interests and performance.

Why Join Salesforce? You will work with cutting‑edge cloud technologies, receive mentorship from industry experts, and be part of a culture that values diversity, continuous learning, and social impact. The role offers a competitive salary, comprehensive benefits, and ample opportunities to shape your career trajectory within a globally recognized brand.