Accenture is a global leader in professional services, providing a broad range of services in strategy, consulting, digital, technology and operations. With a strong foothold in India, Accenture employs over 200,000 professionals across the country and is known for its commitment to innovation, sustainability and inclusive growth. The company’s cloud practice helps Fortune 500 clients migrate, modernize and manage their workloads on leading platforms such as AWS, Azure and Google Cloud, while its contact‑center solutions enable seamless customer experiences across voice, chat and social channels. As a Custom Software Engineer at Accenture Bengaluru, you will be at the forefront of designing, building and configuring bespoke applications that meet specific client requirements. You will act as the primary point of contact for project stakeholders, ensuring that technical deliverables align with business goals. The role demands a proactive mindset, strong communication skills and the ability to troubleshoot complex configuration issues in cloud‑based contact‑center environments. Key Responsibilities: - Lead the end‑to‑end design and implementation of cloud contact‑center solutions. - Gather functional and non‑functional requirements from clients and translate them into technical specifications. - Configure, test and deploy applications on platforms such as Amazon Connect, Genesys Cloud or Twilio Flex. - Document architecture decisions, configuration settings and deployment steps for knowledge sharing. - Collaborate with cross‑functional teams including developers, QA, and operations to ensure seamless delivery. - Participate in problem‑solving sessions and provide technical guidance to junior team members. - Identify automation opportunities and develop scripts (Python, Bash) to streamline repetitive tasks. - Monitor production environments, resolve incidents, and continuously improve system reliability. - Contribute to internal process improvement initiatives and share best practices. - Stay updated with emerging cloud technologies and industry trends. Tech Stack: Cloud platforms (AWS, Azure, Google Cloud), Contact‑center solutions (Amazon Connect, Genesys, Twilio), Scripting (Python, Bash), CI/CD tools (Jenkins, Git), REST APIs, JSON, YAML. Growth Path: Starting as a Custom Software Engineer, you can progress to Senior Engineer, Solution Architect, or Cloud Practice Lead, with access to Accenture’s extensive learning ecosystem, certifications and global mobility programs. Why Join Accenture: You will work on high‑impact projects for world‑class clients, receive world‑class training, and be part of a culture that values diversity, innovation and continuous learning. The role offers exposure to cutting‑edge cloud technologies and a clear career trajectory within a reputable multinational firm.