Wipro Limited is one of India’s largest technology services and consulting firms, with a presence in over 65 countries and a workforce of more than 230,000 professionals. The company helps clients across industries accelerate their digital transformation journeys through a blend of consulting, design, engineering, and operations capabilities. With a strong focus on sustainability, innovation and inclusive growth, Wipro has consistently been recognized as a trusted partner for Fortune‑500 enterprises. The Associate role is an entry‑level position designed for fresh graduates who are eager to start a career in IT services and customer support. As an Associate, you will be the first point of contact for clients seeking technical assistance, handling queries via phone and email, and ensuring that issues are resolved within the defined Service Level Agreements (SLAs). The role offers a solid foundation in client interaction, problem‑solving, and exposure to a wide range of Wipro’s digital products and platforms. **Key Responsibilities** 1. Manage inbound help requests from clients through telephone and email, maintaining a courteous and professional demeanor. 2. Document end‑user details, issue description, and resolution steps in the RAVE ticketing system. 3. Resolve client queries by following standard operating procedures and adhering to SLA commitments. 4. Update personal availability in the RAVE system to optimize process productivity. 5. Maintain and contribute to internal knowledge bases, FAQs, and self‑help documents. 6. Identify recurring issues, analyze call logs, and suggest preventive measures. 7. Escalate critical or unresolved problems to the Team Leader in a timely manner. 8. Provide product guidance, walk clients through menus, and suggest alternative solutions to retain business. 9. Participate in regular product training sessions and self‑learning initiatives. 10. Track performance metrics such as cases resolved per day, pulse scores, and customer feedback. **Tech Stack & Tools**: Windows OS, MS Office Suite, RAVE ticketing system, basic networking concepts, remote desktop tools, and Wipro’s proprietary knowledge portals. **Growth Path**: Successful Associates can progress to Senior Associate, Team Lead, and eventually to roles such as Process Manager or Technical Consultant, with opportunities to specialize in domains like Cloud, Cybersecurity, or Digital Engineering. **Why Join Wipro?** Wipro offers a structured onboarding program, continuous learning opportunities, and a culture that values diversity and inclusion. Freshers get hands‑on exposure to global client environments, mentorship from seasoned professionals, and a clear career roadmap that rewards performance and skill development.