Customer Care Executive

Tech Mahindra Business Services, a subsidiary of the global technology giant Tech Mahindra, is a leading Business Process Outsourcing (BPO) arm that serves Fortune 500 clients across sectors such as Telecom, Retail, Healthcare, Banking, and Logistics. With a workforce of over 130,000 professionals in more than 90 countries, the company combines next‑gen digital capabilities with deep domain expertise to deliver end‑to‑end customer experiences. As part of its aggressive expansion in the work‑from‑home (WFH) segment, Tech Mahindra is hiring fresh talent for its Voice Process operations, offering a structured learning environment and a clear career trajectory.

The role of Customer Care Executive (Voice Process – Hindi & English) is designed for freshers who have completed their Higher Secondary (12th) and possess strong verbal communication skills in both English and Hindi. Candidates will operate from home, handling inbound customer queries, complaints, and service requests across a 24x7 rotational shift schedule. The position is a 9‑month internship with a fixed stipend of ₹14,000 per month, after which high‑performing associates can be absorbed as full‑time employees.

Key Responsibilities

• Answer inbound customer calls in Hindi and English, ensuring a courteous and professional tone.
• Identify the nature of the query, troubleshoot issues, and provide accurate resolutions.
• Escalate complex cases to senior support or specialized teams as per SOPs.
• Maintain detailed call logs and update CRM entries in real time.
• Meet daily and weekly call handling targets while adhering to quality standards.
• Participate in regular training sessions and performance feedback loops.
• Ensure compliance with data privacy and security guidelines during each interaction.
• Provide feedback on recurring issues to help improve product/service processes.
• Manage shift handovers smoothly to guarantee uninterrupted service.
• Uphold the company’s brand image by delivering a consistent, positive customer experience.

Tech Stack & Tools: Windows 10/11 OS, Core i5/Ryzen 5 processor, 8 GB RAM, high‑speed internet (≥20 Mbps), noise‑cancelling USB headset, and the company’s proprietary CRM platform.

Growth Path: Successful interns can transition to a full‑time Customer Support Associate, progress to Team Lead, and eventually move into Operations Management or specialized domains such as Quality Assurance and Process Optimization.

Why Join? Tech Mahindra offers exposure to a global client base, structured training, a supportive WFH ecosystem, and clear avenues for career advancement. Freshers gain hands‑on experience in voice handling, problem‑solving, and digital customer service—skills that are highly valued across the BPO and tech industries.