Capgemini is a global leader in consulting, technology services and digital transformation. With a strong footprint in India, the company employs over 200,000 professionals and serves clients across multiple industries, ranging from banking and retail to manufacturing and healthcare. Known for its collaborative culture, Capgemini invests heavily in employee learning, offering structured training programs, certifications and opportunities to work on cutting‑edge projects for Fortune‑500 customers. The firm’s commitment to innovation and sustainability makes it a preferred employer for young engineers looking to build a long‑term career. The role of Associate Software Engineer in Bangalore is positioned as an entry‑level L1 Technical Support position within Capgemini’s Service Desk practice. Although the title mentions "Software Engineer," the day‑to‑day responsibilities revolve around voice‑based help‑desk operations, where candidates will receive inbound calls, diagnose basic computer and Microsoft Office issues, and follow defined escalation procedures. This role is ideal for candidates who enjoy direct customer interaction, have strong communication skills, and are comfortable working in a 24/7 rotational shift environment. Key Responsibilities: 1. Provide Level‑1 technical support to end‑users via voice calls. 2. Log and track incidents using ticketing tools such as ServiceNow. 3. Perform basic troubleshooting of Windows OS, hardware peripherals and MS Office applications. 4. Guide users through step‑by‑step resolution procedures and verify issue closure. 5. Escalate complex tickets to L2/L3 teams as per defined SLA. 6. Maintain accurate documentation of calls and resolutions. 7. Participate in shift hand‑over meetings and share knowledge with peers. 8. Adhere to 24/7 rotational shift schedules, including night and weekend duties. 9. Contribute to continuous improvement initiatives by suggesting process enhancements. 10. Uphold professional etiquette and customer‑centric attitude during all interactions. Tech Stack & Tools: Windows 10/11, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), basic networking concepts (IP, DNS), remote desktop utilities, ServiceNow or similar ITSM platforms, and standard telephony systems. Growth Path: Successful performers can progress from L1 Associate Engineer to L2 Analyst, then to L3 Specialist, followed by Team Lead, Assistant Manager and higher managerial roles. Capgemini also offers cross‑functional moves into cybersecurity, cloud services, and application development tracks, supported by internal certifications and mentorship programs. Why Join Capgemini? The company offers a structured onboarding program, continuous learning opportunities, exposure to global best practices, and a vibrant community of technologists. Employees benefit from competitive compensation, performance‑linked bonuses, health and wellness perks, and a clear career roadmap that rewards technical expertise and leadership potential.