Associate Software Engineer

Capgemini is a global leader in consulting, technology services and digital transformation. With nearly six decades of experience, the firm serves more than 400,000 professionals across 50+ countries, helping clients reimagine their businesses through AI, cloud, and engineering excellence. In India, Capgemini has built a strong reputation for fostering innovation, encouraging continuous learning, and promoting an inclusive culture where every employee can thrive.

The company’s commitment to sustainability and social responsibility further enhances its appeal as an employer of choice for young talent.

The role of Associate Software Engineer at Capgemini’s Noida campus is a 24x7 Level‑1 IT Service Desk position that primarily supports evening and night shifts aligned with US time zones. As a fresh graduate, you will be the first point of contact for customers seeking technical assistance over phone or chat. You will diagnose and resolve issues related to Windows operating systems, device drivers, hardware peripherals, and basic networking, aiming for high First Call Resolution (FCR) and customer satisfaction scores.

Key Responsibilities

• Provide real‑time technical support for Windows OS, drivers, printers, scanners, and related peripherals via phone and chat.
• Diagnose, troubleshoot, and resolve software and hardware incidents, documenting each step in the ticketing system.
• Achieve First Call Resolution targets while maintaining adherence to Service Level Agreements (SLAs).
• Handle escalations professionally, forwarding unresolved cases to higher‑level support as per defined protocols.
• Maintain accurate records of customer interactions, troubleshooting actions, and resolutions.
• Manage multiple tickets simultaneously in a fast‑paced environment.
• Demonstrate empathy and patience while dealing with frustrated or angry callers.
• Participate in shift handovers and ensure smooth continuity of service.
• Contribute to knowledge‑base articles and process improvements.
• Continuously update technical knowledge through internal training and certifications.

Tech Stack: Windows 10/11, Device Driver Management, Printer/Scanner troubleshooting, Wi‑Fi/LAN basics, IP configuration, Ticketing tools (e.g., ServiceNow), Remote desktop utilities.

Growth Path: Successful associates can progress to Level‑2/Level‑3 support, specialize in network or security operations, or transition into development, testing, or consulting roles within Capgemini’s extensive service lines. The company offers structured learning programs, certifications, and mentorship to accelerate career growth.

Why Join Capgemini? The firm provides a vibrant, collaborative environment, exposure to global clients, and a clear roadmap for professional development. Freshers gain hands‑on experience with enterprise‑grade technologies, develop strong customer‑service skills, and become part of a diverse community that values innovation and work‑life balance.