Payroll Apprentice

HighLevel is an AI‑powered business operating system that enables agencies, entrepreneurs and SMBs to automate, scale and grow. With more than 2,000 employees spread across 10+ countries, the company has built a robust, cloud‑native architecture that handles billions of API calls and messages every day. Its platform supports over one million businesses in 150+ countries, delivering $7 billion of ecosystem value and showcasing the power of shared infrastructure at scale.

HighLevel’s culture is built around speed, ownership and a remote‑first mindset, encouraging employees to innovate, experiment and take initiative without geographical constraints.

The Payroll Apprentice role sits within the Global Financial Services finance team and is designed as a six‑month apprenticeship for fresh graduates. Under the direct supervision of the Payroll Manager, the apprentice will gain hands‑on exposure to the end‑to‑end payroll cycle of a fast‑growing, global organization. The role focuses on learning and supporting payroll operations rather than independent ownership, making it ideal for candidates who are detail‑oriented, curious about finance processes and eager to leverage AI tools for administrative efficiency.

Key responsibilities include

• Monitoring the India Payroll inbox, sorting requests and routing them to the appropriate team member.
• Organising email folders/labels for easy retrieval of payroll correspondence.
• Drafting routine acknowledgements and status updates for manager review.
• Logging, tracking and updating payroll tickets, ensuring accurate status visibility.
• Following up on open items with internal stakeholders to meet SLA timelines.
• Assisting in the preparation, formatting and refresh of Excel‑based reports and trackers.
• Supporting data entry, clean‑up and validation of payroll‑related datasets.
• Creating and maintaining quick‑reference guides, FAQs and process documentation.
• Exploring AI‑powered tools to automate drafting, summarising and organising information.
• Coordinating with People Operations, IT and other cross‑functional teams for smooth payroll execution.

The technical stack primarily involves Microsoft Excel or Google Sheets, ticketing platforms (e.g., Jira or internal tools), email clients and emerging AI assistants such as ChatGPT. By the end of the programme, the apprentice will have a solid understanding of payroll cycles, reporting, ticket management and AI‑driven process improvements, positioning them for roles like Payroll Executive, HRIS Analyst or Finance Operations Specialist. Joining HighLevel offers exposure to a global remote‑first environment, mentorship from seasoned finance professionals, and a clear pathway to build a career in payroll and finance operations.