Swish is an emerging fintech startup focused on simplifying digital payments and financial services for both consumers and merchants across India. Founded just a few years ago, the company has quickly built a reputation for innovative product design, data‑driven decision making, and a culture that encourages rapid experimentation. With a growing user base and a suite of products ranging from mobile wallets to merchant onboarding platforms, Swish aims to become a household name in the Indian payments ecosystem. The leadership team brings together seasoned professionals from top tech and finance firms, fostering an environment where fresh ideas are welcomed and career growth is accelerated. The role of Product Operations Associate sits at the intersection of product, data, and cross‑functional execution. As a fresh graduate or early‑career professional, you will be responsible for translating product roadmaps into actionable insights, ensuring smooth product releases, and acting as a liaison between engineering, design, marketing, and customer support teams. This position offers a unique opportunity to gain hands‑on experience with product analytics, SQL querying, and advanced spreadsheet modeling while contributing directly to the success of Swish’s flagship offerings. Key responsibilities include: - Collecting, cleaning, and analyzing product usage data to identify trends and improvement areas. - Writing SQL queries to extract actionable metrics for product managers and senior leadership. - Building and maintaining dashboards in Excel or Google Sheets for real‑time monitoring of KPIs. - Conducting functional testing of new features and documenting test results. - Coordinating release schedules with engineering, QA, and marketing teams to ensure timely launches. - Preparing product performance reports and presenting findings to stakeholders. - Assisting in the creation of user stories and acceptance criteria based on data insights. - Managing feedback loops from customers and support teams to prioritize product enhancements. - Supporting ad‑hoc analytical projects that drive strategic decisions. - Continuously improving operational processes to increase efficiency and reduce bottlenecks. The tech stack primarily involves SQL (MySQL/PostgreSQL), Excel/Google Sheets, and basic product testing tools. Strong problem‑solving abilities, clear communication, and a collaborative mindset are essential. Swish offers a clear growth path: high performers can progress to Product Analyst, Product Manager, or Operations Lead within 2‑3 years, backed by mentorship and regular skill‑upgradation workshops. Joining Swish means being part of a fast‑moving team that values data‑driven impact, offers exposure to end‑to‑end product cycles, and provides a platform to shape the future of digital finance in India.