Zoho Corporation, founded in 1996, is a global technology powerhouse that offers a suite of SaaS products ranging from CRM and finance to HR and collaboration tools. With over 80 million users worldwide, Zoho is known for its innovation‑driven culture, employee‑first policies, and a commitment to building products that empower businesses of all sizes. The company operates from multiple campuses across India, including Chennai, Hyderabad, and Bengaluru, and maintains a strong focus on research, development, and customer success. As a Technical Support Engineer at Zoho, you will be the frontline champion for customers using Zoho’s cloud‑based applications. You will diagnose, troubleshoot, and resolve technical issues, ensuring a seamless experience for users across the globe. The role blends deep technical knowledge with excellent communication skills, allowing you to translate complex problems into clear, actionable solutions. You will work closely with product teams, quality assurance, and senior engineers to continuously improve product reliability and customer satisfaction. Key Responsibilities: 1. Respond to inbound customer queries via email, chat, and phone, providing timely and accurate resolutions. 2. Diagnose and troubleshoot issues related to Zoho applications, including CRM, Desk, Books, and Creator. 3. Perform root‑cause analysis and document solutions in the knowledge base. 4. Collaborate with development and QA teams to reproduce bugs and suggest product enhancements. 5. Monitor system health dashboards and proactively identify potential incidents. 6. Guide customers through configuration, integration, and data migration processes. 7. Conduct product demos and onboarding sessions for new users. 8. Maintain high customer satisfaction scores and adhere to SLA targets. 9. Participate in on‑call rotations and incident management as required. 10. Continuously upgrade technical skills through internal training and certifications. Tech Stack: Linux/Unix, Windows, SQL, REST APIs, JSON, XML, Scripting (Bash/Python), networking fundamentals, and familiarity with cloud platforms (AWS, Azure). Knowledge of Zoho’s own suite of APIs and SDKs is a plus. Growth Path: Starting as a Technical Support Engineer, high performers can advance to Senior Support Engineer, Support Team Lead, or transition into Product Engineering, Quality Assurance, or Customer Success Management roles. Zoho encourages internal mobility and provides structured learning programs to accelerate career progression. Why Join Zoho? Zoho offers a vibrant, inclusive work environment where innovation is rewarded and employees enjoy a healthy work‑life balance. The company’s flat hierarchy enables direct interaction with senior leadership, fostering rapid learning and visibility. Competitive compensation, comprehensive health benefits, and generous paid time off make Zoho an attractive destination for fresh talent eager to make an impact in the SaaS industry.