HCLTech is a leading global IT services and consulting company that delivers innovative technology solutions across a wide range of industries. With a presence in over 50 countries and a workforce of more than 150,000 employees, HCLTech is known for its customer‑centric approach, strong focus on digital transformation, and commitment to sustainability and social responsibility. The company’s culture encourages continuous learning, collaboration, and a passion for delivering high‑quality services to clients worldwide. The Customer Support — Voice & Non‑Voice role is designed for fresh graduates who are eager to start their career in a dynamic, customer‑focused environment. Working from home, you will be part of a global support team that handles inquiries, resolves issues, and ensures customer satisfaction across multiple channels, including phone, email, chat, and social media. The position operates on a night shift schedule, providing an opportunity to work flexible hours while gaining exposure to international clients. Key responsibilities include: - Responding to customer queries via phone, email, and chat in a timely and professional manner. - Troubleshooting technical and non‑technical issues and escalating complex problems to higher tiers. - Maintaining accurate records of customer interactions in the CRM system. - Following standard operating procedures and quality guidelines to ensure consistent service delivery. - Collaborating with cross‑functional teams such as technical support, billing, and product management. - Monitoring and reporting on key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction. - Participating in continuous improvement initiatives to enhance support processes. - Handling escalated complaints with empathy and a solutions‑oriented mindset. - Adhering to data privacy and security policies while handling sensitive customer information. - Engaging in regular training sessions to stay updated on product knowledge and support tools. Tech stack and tools: CRM platform (e.g., Salesforce), ticketing system (e.g., ServiceNow), Microsoft Office Suite, and basic knowledge of operating systems and web browsers. Growth path: Starting as a Customer Support Associate, you can progress to Senior Associate, Team Lead, and eventually to specialized roles such as Technical Support Engineer or Customer Success Manager. Continuous learning and performance excellence open doors to leadership positions and cross‑functional projects. Why join: This role offers the flexibility of working from home, exposure to global clients, and a structured career ladder. HCLTech provides comprehensive onboarding, mentorship, and ongoing skill development, making it an ideal launchpad for fresh graduates looking to build a long‑term career in technology and customer service.