Associate – Customer Support

SuperProcure is a next‑generation Transportation Management System (TMS) that connects shippers, carriers and logistics service providers on a single digital platform. Backed by IndiaMART and IIM Calcutta, the startup has earned accolades such as the CII Industrial Innovation Award and a spot among NASSCOM’s Top 50 Emerging Start‑ups. Its client roster includes Fortune‑500 names like Tata Chemicals, Havells, ITC and L&T, reflecting the trust placed in its technology to streamline end‑to‑end logistics processes.

With a mission to cut India’s logistics spend by 1% of GDP, SuperProcure is rapidly expanding its operations and looking for energetic individuals who can help transporters adopt the platform.

The role of Associate – Customer Support is pivotal to SuperProcure’s growth. You will be the first point of contact for transporters joining the ecosystem, guiding them through onboarding, training them over phone calls, and ensuring they become confident daily users. Your day‑to‑day activities will involve explaining platform features, answering queries, following up on usage, and collaborating with internal teams such as IT to resolve technical hiccups.

The position demands strong verbal communication, patience, and a genuine interest in technology and user training.

Key responsibilities include

• Onboard new transporters onto the SuperProcure platform and ensure a seamless start.
• Conduct step‑by‑step phone training sessions, demonstrating core functionalities.
• Clarify platform processes so transporters can perform daily tasks independently.
• Respond to transporter queries during onboarding and post‑onboarding phases.
• Build and nurture long‑term relationships through regular follow‑ups.
• Encourage consistent platform usage and gather feedback for continuous improvement.
• Understand transporter requirements and relay insights to product and operations teams.
• Coordinate with IT and other internal stakeholders to resolve technical issues promptly.
• Maintain accurate records of interactions and training outcomes.
• Meet defined KPIs related to onboarding speed, satisfaction scores and platform adoption.

The tech stack you will interact with includes the SuperProcure TMS web application, Excel for data handling, and basic CRM tools. While no coding is required, familiarity with Excel (filters, sorting, simple formulas) is mandatory.

Growth path: Successful associates can progress to Senior Associate – Customer Success, Team Lead – Onboarding, and eventually Operations Manager or Product Trainer roles. The company encourages continuous learning, offering mentorship, internal workshops and exposure to product development cycles.

Why join SuperProcure? You will be part of a high‑energy startup that values innovation, ownership and impact. Every day you will directly influence the efficiency of India’s logistics sector, work alongside a diverse team (50%+ women), and enjoy a flat hierarchy that empowers you to make decisions.

Competitive salary, performance‑linked incentives, and a culture that blends challenges with fun make this an ideal launchpad for fresh graduates eager to make a difference.