A.P. Moller – Maersk is a global leader in integrated container logistics, operating in more than 130 countries with a workforce of around 100,000 people. The company offers end‑to‑end supply‑chain solutions that combine ocean freight, inland transportation, warehousing and digital services. Maersk’s culture is built around its core values of constant care, humbleness, uprightness and our people‑first approach, fostering an environment where innovation and collaboration thrive. For fresh graduates, Maersk provides a structured learning path, exposure to international best practices, and the chance to contribute to a truly global operation. The role of Intern – MGF NCS Specialist is positioned within Maersk’s Global Freight (MGF) Customer Service team, focusing on last‑mile delivery (LTL) services. As an intern, you will act as the bridge between customers, field operations, and carrier partners, handling real‑time communications via phone, email and SMS. You will monitor delivery routes, troubleshoot exceptions, and ensure that customers receive timely updates on their shipments. This hands‑on experience will give you a deep understanding of logistics operations, customer experience management, and the technology platforms that power modern supply‑chain visibility. Key Responsibilities: 1. Manage inbound and outbound communications with customers, carriers, and internal stakeholders through phone, email, and SMS. 2. Assess customer queries and provide accurate, solution‑focused responses regarding delivery status and exceptions. 3. Troubleshoot delivery issues such as address mismatches, customer availability, route constraints, and go‑backs, coordinating with field and carrier teams. 4. Monitor assigned delivery routes in real time to ensure adherence to schedules and on‑time performance. 5. Deliver proactive route status updates and communicate any delays or risks to relevant parties. 6. Escalate and coordinate resolution of complex delivery problems with field operations and carrier partners. 7. Generate intraday performance reports covering route efficiency, delivery status, and operational exceptions. 8. Conduct follow‑up with customers after issue resolution to confirm satisfaction and reinforce a positive experience. 9. Support carrier compliance with Maersk’s operational standards and service expectations. 10. Meet defined KPI targets for customer service, dispatch accuracy, and operational efficiency. Tech Stack & Tools: The role utilizes Maersk’s internal logistics platforms, Microsoft Office suite (Excel for tracking), basic CRM tools, and communication channels like Outlook and SMS gateways. Familiarity with data visualization dashboards and basic analytics is advantageous. Growth Path: Successful interns can transition into full‑time Customer Service Analyst or Operations Coordinator roles, with clear pathways toward senior logistics management, supply‑chain analytics, or regional operations leadership. Why Join Maersk? You will gain exposure to a world‑class logistics network, develop strong stakeholder management skills, and work in a multicultural environment that values continuous learning. The internship offers a stipend, mentorship from seasoned professionals, and the possibility of a full‑time offer based on performance.