Tata Communications is a global leader in the telecommunications and digital services space, delivering end‑to‑end connectivity solutions to enterprises, governments and consumers across more than 200 countries. With a legacy of over a century, the company has continuously reinvented itself by embracing cloud, mobility, Internet of Things, security and media services. Its vision of "New World of Communications" is powered by cutting‑edge technology, a culture of relentless innovation and a commitment to sustainability. Employees get to work on large‑scale, mission‑critical projects that shape the future of digital infrastructure. The Junior Engineer – Cloud Operations role is an entry‑level position designed for fresh graduates or candidates with up to four years of experience. Working under direct supervision, the incumbent will be part of the Cloud Operations team that ensures the smooth delivery of backup, recovery and storage services to Tata Communications’ enterprise customers. The role blends technical support, SLA monitoring, and hands‑on administration of industry‑standard backup platforms. It offers a solid foundation for a career in cloud infrastructure, data protection and managed services. **Key Responsibilities** 1. Execute daily operational tasks such as monitoring backup jobs, verifying data integrity and generating routine reports. 2. Proactively manage and resolve SLA breaches, escalating issues when required to maintain service commitments. 3. Administer CommVault, NetBackup and EMC backup solutions, including configuration, patching and performance tuning. 4. Perform backup administration activities – creating policies, scheduling jobs, and conducting restores for client environments. 5. Provide Tier‑1 and Tier‑2 technical support to internal teams and external customers, troubleshooting incidents promptly. 6. Document standard operating procedures, incident logs and knowledge‑base articles for continuous improvement. 7. Collaborate with cross‑functional teams (network, security, application) to ensure end‑to‑end service reliability. 8. Participate in on‑call rotation and after‑hours support as needed. 9. Contribute to automation initiatives using scripting (PowerShell/Bash) to streamline repetitive tasks. 10. Stay updated with emerging cloud and backup technologies and suggest enhancements. **Tech Stack**: CommVault, NetBackup, EMC Backup, Windows/Linux servers, scripting (PowerShell, Bash), monitoring tools, ticketing systems, basic networking concepts. **Growth Path**: Successful performers can progress to Senior Cloud Operations Engineer, Cloud Solutions Architect, or specialize in security and automation roles within Tata Communications. The company encourages continuous learning through certifications (e.g., AWS, Azure, CommVault) and internal training programs. **Why Join Tata Communications?** The organization offers exposure to a global client base, mentorship from seasoned professionals, and a culture that rewards curiosity and innovation. Employees benefit from flexible work arrangements, competitive compensation, and a clear roadmap for career advancement, making it an ideal launchpad for aspiring cloud engineers.