Technical Support Engineer

Vibry Business Solutions is a fast‑growing education‑technology services provider that partners with schools, colleges and corporate training institutes across India. Founded in 2015, the company offers end‑to‑end digital learning platforms, content management, and IT infrastructure support to enable seamless online and offline education experiences. With a workforce of over 500 professionals, Vibry prides itself on a culture of continuous learning, innovation, and customer‑centric service.

The firm has consistently received positive feedback for its collaborative environment, flexible work policies, and opportunities for rapid skill development.

As a Technical Support Engineer, you will be the frontline guardian of the company’s IT ecosystem. You will work closely with the IT & Information Security department to install, configure, and maintain hardware and software across multiple office locations. Your day‑to‑day responsibilities will include troubleshooting desktop issues, setting up LAN networks, automating routine production tasks, and monitoring system health to ensure uninterrupted service for internal users and external clients.

This role offers exposure to a diverse tech stack, ranging from Windows and Linux servers to virtualization tools, PowerShell/Bash scripting, and ticketing platforms such as ServiceNow.

Key Responsibilities

• Install and configure new hardware (desktops, laptops, printers) and software applications as per organizational standards.
• Set up and manage LAN/WAN connectivity, ensuring secure and reliable network access for all users.
• Automate repetitive production tasks using scripting languages (PowerShell, Bash) to improve efficiency.
• Continuously monitor system performance, generate alerts, and perform preventive maintenance.
• Diagnose and resolve desktop, peripheral, and network issues within defined SLA timelines.
• Design and propose system improvements, then oversee their implementation and testing.
• Maintain detailed records of incidents, resolutions, and knowledge‑base articles for future reference.
• Collaborate with cross‑functional teams to support rollout of new applications and upgrades.
• Participate in on‑call rotation for after‑hours support when required.
• Assist in preparing periodic IT audit reports and compliance documentation.

Tech Stack: Windows 10/11, Linux (Ubuntu/CentOS), Active Directory, Office 365, ServiceNow, PowerShell, Bash, VMware/VirtualBox, VPN, Wi‑Fi networking, basic SQL queries.

Growth Path: Starting as a Junior Technical Support Engineer, high performers can progress to Senior Engineer, then Team Lead, and eventually IT Manager or Cloud Operations Lead, with opportunities to specialize in cybersecurity, cloud infrastructure, or automation engineering.

Why Join Vibry? The company offers a vibrant learning environment, mentorship from seasoned IT professionals, and the chance to work on real‑world education technology projects that impact thousands of learners. Competitive salary, performance‑linked bonuses, and a clear career roadmap make Vibry an attractive launchpad for fresh engineering graduates eager to build a solid foundation in IT support and automation.