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JD #3641

Applications open Internship

Customer Support Associate

SuperProcure

Remote
2-4 LPA
Fresher (0-1 Yrs)
Posted Today

Apply on official portal Prep kit

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Recruiter contact

Recruiter / hiring contact

No public email in this post. Use a source-linked contact instead.

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About the role

SuperProcure is a next‑generation Transportation Management System (TMS) that connects shippers, carriers and logistics partners on a single digital platform. Backed by IndiaMART and IIM Calcutta, the company has quickly become a trusted partner for Fortune‑500 names such as Tata Chemicals, ITC and L&T Construction. Its mission is to eliminate manual silos in Indian logistics, improve visibility, and save at least 1% of the nation’s GDP by digitising end‑to‑end freight operations.

The work culture is fast‑paced, entrepreneurial and inclusive, with a strong emphasis on innovation, mentorship and collective success.

The role of Customer Support Associate is pivotal to SuperProcure’s growth strategy. As the first point of contact for transporters joining the platform, you will guide them through onboarding, conduct phone‑based training, resolve queries, and nurture long‑term relationships. You will act as a bridge between external users and internal teams, ensuring that feedback loops are closed and that the platform continuously evolves to meet user needs.

This position offers a unique blend of communication, problem‑solving and exposure to logistics technology.

Key Responsibilities

Onboard new transporters onto the SuperProcure platform and ensure a smooth start.
Conduct step‑by‑step training sessions primarily over phone calls.
Explain platform features, workflows and best practices clearly.
Address transporter queries during onboarding and provide post‑onboarding support.
Build and maintain strong relationships through regular follow‑ups.
Encourage consistent platform usage and monitor adoption metrics.
Gather user feedback and collaborate with product and IT teams to drive improvements.
Resolve basic technical issues and escalate complex problems to the appropriate internal team.
Maintain accurate records of interactions and training outcomes in CRM tools.
Stay updated on platform updates, new features and industry trends.

Tech Stack & Tools: SuperProcure’s TMS platform (web‑based), Microsoft Excel (filters, sorting, simple formulas), CRM software, VoIP calling tools, basic troubleshooting of web applications.

Growth Path: Starting as an Associate, high performers can progress to Senior Support Specialist, Team Lead, Operations Manager or move into Product Support and Customer Success roles.

Why Join SuperProcure? You will work at the forefront of logistics digitisation, gain hands‑on experience with a cutting‑edge SaaS product, and be part of a diverse team that values initiative and continuous learning. The company offers competitive compensation, flexible remote work, and ample opportunities for professional development.

Eligibility & process

Who can apply

Any graduate (B.Tech/B.E., B.Sc or equivalent) from any specialization; fluent Hindi and good English communication; basic knowledge of Excel (filters, sorting, simple formulas); reliable laptop, stable internet connection and a quiet workspace; no pending backlogs at the time of joining.

Skills & stack

Hindi Fluency Phone Etiquette Customer Onboarding Basic Excel Active Listening Relationship Building Ability To Learn Software Quickly Team Collaboration

Selection process

Round 1: Aptitude & Logical Reasoning test
Round 2: Role‑play / Technical assessment (Excel & platform basics)
Round 3: HR interview focusing on cultural fit and motivation

Prep kit

19 resources

Study material 3

📖 Aptitude Practice Questions Helps you sharpen quantitative and logical reasoning skills essential for the first interview round. 📖 Software Support Articles Provides insights into handling user queries and troubleshooting common issues in SaaS platforms. 📖 Interview Preparation Guides Covers typical interview formats, sample questions and tips for customer support roles.

Company-specific guides 4

📖 APTITUDE & LOGIC Aptitude Practice Questions & Online Mock Tests Curated logical, quantitative, and verbal reasoning problems to sharpen reasoning skills required for the initial screening test. 🎯 COMPANY GUIDE SuperProcure Interview Preparation Corner Comprehensive guide covering typical interview formats, common questions, and preparation tips for SuperProcure and off-campus tech roles. 📝 MOCK TESTS & PAPERS Comprehensive Interview Prep Resources & Syllabus Collection of previous year questions, company-specific test patterns, and interview experiences for technical and HR rounds. 💻 CODING PRACTICE Algorithm and Data Structure Problem Set Practice problems to improve coding proficiency and algorithm problem-solving speed for technical rounds.

Likely coding questions 4

💻 Two Sum & Two Pointers Array Optimization Easy / Medium Asked in 85% tech rounds ⚡ Live debugger 💻 Reverse Linked List & Detect Cycle (Floyd's Algorithm) Medium Frequently asked in core rounds ⚡ Live debugger 💻 SQL Nth Highest Salary with DENSE_RANK() & Subqueries Medium Top standard database question ⚡ Live debugger 💻 Valid Parentheses & Stack Implementation Easy / Medium Standard online assessment problem ⚡ Live debugger

Round-wise strategy 4

Round 1: Online Assessment (OA) Aptitude, Quantitative Logic & 2 Coding Problems Focus on accuracy and speed. Practice arrays, strings, and standard arithmetic puzzles.

Round 2: Technical Interview 1 Core Tech Stack (Hindi Fluency, Phone Etiquette, Customer Onboarding, Basic Excel, Active Listening, Relationship Building, Ability To Learn Software Quickly, Team Collaboration) & Live Code Tracing Explain your thought process aloud. Analyze time & space complexities before coding.

Round 3: System Design & Problem Solving Database Schemas, APIs & Architecture Basics Clarify edge cases, diagram schemas cleanly, and discuss scalability trade-offs.

Round 4: HR & Cultural Fit Discussion SuperProcure Core Values, Learning Agility & Offer Terms Demonstrate passion, strong communication, and readiness for full-time collaboration.

Technical questions 5

What is the difference between WHERE and HAVING clauses in SQL? Answer

Model answer: WHERE filters rows before any groupings are applied, while HAVING filters aggregated groups after GROUP BY has executed.

⚡ Practice in the code editor

Explain SQL Window functions: ROW_NUMBER(), RANK(), and DENSE_RANK(). Answer

Model answer: ROW_NUMBER() assigns unique sequential integers. RANK() assigns identical ranks to ties and skips ranks. DENSE_RANK() assigns identical ranks to ties without skipping rank numbers.

⚡ Practice in the code editor

How do you handle NULL and missing values during data cleaning in Python/Pandas? Answer

Model answer: Use .isna().sum() to identify missing values. Impute with mean/median using .fillna() or remove with .dropna(subset=[...]) depending on variance impact.

⚡ Practice in the code editor

What is the difference between Star Schema and Snowflake Schema in Data Warehousing? Answer

Model answer: Star Schema has denormalized dimension tables directly connected to the central Fact table. Snowflake Schema normalizes dimension tables into sub-dimensions to minimize redundancy.

⚡ Practice in the code editor

How do you calculate MoM (Month-over-Month) growth in SQL? Answer

Model answer: Use LAG(revenue, 1) OVER (ORDER BY month) to fetch the previous month's revenue and compute (revenue - prev_revenue) / prev_revenue * 100.

⚡ Practice in the code editor

Behavioural & HR questions 3

Why do you want to join SuperProcure as a Customer Support Associate?
Highlight SuperProcure's market reputation, recent tech innovations, and how your skills in Hindi Fluency directly solve their team's objectives.

Describe a challenging bug or academic project roadblock and how you resolved it.
Use the STAR method: Situation (project context), Task (what needed solving), Action (specific tools/logic applied), Result (quantifiable positive outcome).

How do you handle strict deadlines or sudden scope changes?
Explain your prioritization strategy, proactive communication with mentors/peers, and agile mindset.

About the role

Key Responsibilities

Eligibility & process

Who can apply

Skills & stack

Selection process

Prep kit

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