Cognizant, one of the world’s leading digital technology and consulting firms, is expanding its Digital Workplace Practice to support a growing portfolio of enterprise clients across India. The Digital Workplace Practice focuses on delivering modern, cloud‑based collaboration tools, productivity suites, and service desk solutions that empower employees to work more efficiently. As part of this initiative, Cognizant is hiring fresh graduates for the Service Desk role, which serves as the first line of support for end‑users across the organization. The Service Desk role is a full‑time, entry‑level position that offers a structured learning path. New hires will undergo a comprehensive onboarding program that covers Cognizant’s service management framework, ITIL fundamentals, and the specific tools used by the Digital Workplace Practice such as Microsoft 365, Google Workspace, and ServiceNow. The role requires a blend of technical knowledge and strong customer‑service skills, as agents are responsible for logging incidents, troubleshooting basic issues, and escalating complex problems to higher tiers. Key responsibilities include: 1. Responding to user queries via phone, email, or chat. 2. Logging and tracking incidents in the ticketing system. 3. Performing basic troubleshooting for software, hardware, and network issues. 4. Escalating unresolved tickets to Tier‑2 or Tier‑3 support. 5. Maintaining knowledge base articles and FAQs. 6. Collaborating with cross‑functional teams to resolve incidents. 7. Adhering to SLA targets and reporting metrics. 8. Participating in continuous improvement initiatives. 9. Providing feedback on process gaps. 10. Supporting end‑user training and onboarding. The tech stack primarily involves Microsoft 365, Google Workspace, ServiceNow, and basic networking protocols. As you progress, you can move into specialized roles such as ITIL Analyst, Service Desk Manager, or Digital Workplace Consultant. Why join Cognizant? The company offers a global platform, exposure to cutting‑edge technologies, and a clear career ladder. Employees benefit from mentorship programs, regular skill‑upgrading workshops, and a culture that encourages innovation and collaboration. The role also provides a solid foundation for future roles in IT operations, cloud services, or digital transformation. Overall, this position is ideal for graduates who are eager to start a career in IT support, enjoy problem‑solving, and want to grow within a reputed multinational organization.