Concentrix is a global leader in business services, offering a broad spectrum of customer engagement and technology solutions to some of the world’s most recognizable brands. With a workforce of over 300,000 professionals across 40+ countries, the company focuses on delivering an exceptional experience for both its clients and end‑customers. Headquartered in the United States, Concentrix operates in India through multiple delivery centers, providing career‑building opportunities for fresh graduates and experienced talent alike. The firm is known for its robust training programs, performance‑driven culture, and a clear growth trajectory that rewards dedication and skill. The role of a Customer Support / Sales Associate at Concentrix’s Vizag office is a hybrid position that blends inbound support with outbound sales outreach, catering to customers who communicate in both Hindi and English. Candidates will be part of a dynamic team that handles a high volume of queries, resolves issues, and identifies upsell opportunities. The position operates on a rotational shift from 9 AM to 9 PM, six days a week, with one rotational day off, providing exposure to varied customer interactions across different time zones. Key Responsibilities: 1. Respond to inbound customer calls, chats, and emails in Hindi and English, ensuring timely and accurate issue resolution. 2. Conduct outbound sales calls to promote relevant products and services, meeting daily and monthly targets. 3. Log all interactions in the CRM system, maintaining high data integrity and follow‑up accuracy. 4. Identify and flag recurring issues, feeding insights back to the product and operations teams. 5. Achieve defined service level agreements (SLAs) and key performance indicators (KPIs) such as first‑call resolution and customer satisfaction scores. 6. Participate in regular training sessions and skill‑upgradation workshops provided by Concentrix. 7. Collaborate with cross‑functional teams, including technical support and billing, to provide a seamless customer experience. 8. Uphold company policies on data privacy, call handling, and quality standards. 9. Provide feedback on scripts and processes to continuously improve the customer journey. 10. Attend shift handover meetings to ensure smooth transition between teams. Tech Stack & Tools: The role primarily utilizes CRM platforms (e.g., Salesforce, Zendesk), Microsoft Office suite, call center software such as Genesys or Avaya, and basic data entry tools. No deep technical expertise is required, but comfort with navigating multiple applications simultaneously is essential. Growth Path: Starting as an Associate, high performers can advance to Senior Associate, Team Lead, Operations Manager, and eventually to strategic roles in client management or process optimization. Concentrix’s internal mobility program encourages lateral moves across domains, enabling employees to diversify their skill set. Why Join Concentrix? The company offers a supportive learning environment, two‑way cab facility, performance‑based incentives, and a clear roadmap for career progression. Freshers get a chance to work on real‑world customer scenarios, develop bilingual communication expertise, and earn a stable stipend while building a foundation for a long‑term career in customer experience or sales. Overall, this opportunity is ideal for candidates who are fluent in Hindi and English, possess a customer‑centric mindset, and are eager to start their professional journey in a globally recognized BPO leader.