NTT DATA is a global IT services powerhouse with a strong presence in India, especially in Bengaluru, which serves as a hub for its digital transformation initiatives. The company offers end‑to‑end solutions across consulting, application development, infrastructure management, and emerging technologies such as AI, cloud, and IoT. With a workforce of over 30,000 professionals in India, NTT DATA emphasizes continuous learning, diversity, and a collaborative culture that encourages employees to innovate and grow. The Remote Engineer (L1) role is designed for fresh engineering graduates who are eager to start their career in technical support and service management. Working in a hybrid model, the engineer will primarily provide remote assistance to clients, troubleshoot hardware and software issues, and ensure smooth operation of IT services. The position acts as a bridge between end‑users and higher‑level technical teams, offering a solid foundation for a future in IT operations, networking, or cloud services. **Key Responsibilities** 1. Diagnose and resolve technical issues reported by clients via phone, email, or remote desktop tools. 2. Log, prioritize, and manage incident tickets in the service management platform. 3. Monitor service requests and ensure SLA compliance. 4. Assist with basic networking tasks such as IP configuration, VPN connectivity, and firewall rule verification. 5. Provide support for Windows operating systems, Microsoft 365 suite, and common enterprise applications. 6. Document problem statements, troubleshooting steps, and resolutions for knowledge‑base creation. 7. Collaborate with senior engineers and other technical teams to escalated incidents. 8. Participate in periodic system health checks and preventive maintenance activities. 9. Deliver clear and professional communication to clients, translating technical jargon into understandable language. 10. Contribute to continuous improvement initiatives by suggesting process enhancements. **Tech Stack**: Windows 10/11, Microsoft 365, Active Directory, basic Cisco networking (CCNA level), ServiceNow or similar ITSM tools, remote support utilities (TeamViewer, AnyDesk), and scripting basics (PowerShell/Bash). **Growth Path**: Successful Remote Engineers can progress to L2/L3 support, specialize in network engineering, cloud operations (Azure/AWS), or move into solution architecture roles. NTT DATA’s internal training programs and certifications (e.g., ITIL, Cisco, Microsoft) support rapid skill development. **Why Join NTT DATA?** The company offers a vibrant learning ecosystem, exposure to global clients, and a clear career ladder. Freshers benefit from mentorship, structured onboarding, and the chance to work on real‑world projects that impact large enterprises. The hybrid work model provides flexibility while still fostering team collaboration, making it an ideal environment for ambitious graduates looking to launch a long‑term IT career.