Virtusa is a global IT services and consulting firm that delivers technology and application support solutions to a diverse set of industries including banking, insurance, healthcare, and retail. With a presence in more than 30 countries, Virtusa has built a reputation for combining deep industry expertise with cutting‑edge technology to help clients transform their businesses. The company’s culture emphasizes continuous learning, collaboration, and a strong focus on customer success. The L1 Support Engineer role is designed for fresh graduates who are eager to start their careers in IT support. As an L1 engineer, you will be the first line of defense for troubleshooting and resolving technical issues reported by end users. Your day-to-day responsibilities will include monitoring system health, responding to support tickets, diagnosing common software and network problems, and escalating complex incidents to higher‑level teams. You will also document solutions in the knowledge base, ensuring that information is readily available for future reference. Key responsibilities include: 1. Monitoring IT systems and applications for performance and availability. 2. Responding to user queries and service requests via ticketing systems. 3. Troubleshooting basic software, hardware, and network issues. 4. Creating, updating, and closing support tickets. 5. Escalating incidents that cannot be resolved at L1. 6. Documenting troubleshooting steps and final resolutions. 7. Following standard operating procedures and service guidelines. 8. Collaborating with technical teams to maintain service availability. 9. Participating in on‑call rotations as required. 10. Contributing to continuous improvement initiatives. The technical stack you will work with includes Windows and Linux operating systems, basic networking concepts, SQL queries for data extraction, and ticketing tools such as ServiceNow and Jira. You will also gain exposure to cloud fundamentals and automation tools as you progress. Growth path: Starting as an L1 engineer, you can advance to L2/L3 support, then to specialized roles such as Incident Manager, Service Desk Manager, or even transition into technical consulting or project management. Virtusa offers structured learning paths, mentorship programs, and opportunities to work on global projects. Why join Virtusa? The company offers a supportive learning environment, competitive compensation, and the chance to work on real‑world problems for Fortune 500 clients. With a strong emphasis on career development and a culture that values diversity and inclusion, Virtusa is an ideal place for fresh graduates to build a solid foundation in IT support and grow into leadership roles.