Desktop Support Engineer 1

Vibry Business Solutions is a fast‑growing IT services and consulting firm that caters to a diverse set of clients across banking, healthcare, retail and manufacturing. Established in the early 2010s, the company has built a reputation for delivering end‑to‑end technology solutions, ranging from infrastructure management to digital transformation projects. With offices in major Indian metros such as Bengaluru and Hyderabad, Vibry emphasizes a culture of continuous learning, collaborative problem‑solving and a strong focus on customer satisfaction.

The firm’s leadership encourages innovation, and employees are given ample opportunities to work on real‑world projects that impact large enterprises.

The role of Desktop Support Engineer 1 is designed for fresh graduates who are eager to start their career in IT support. As a member of the IT & Information Security department, you will be the first line of defense for all desktop‑related issues across the organization. You will work closely with senior engineers, network administrators and end‑users to ensure that the computing environment remains stable, secure and efficient.

This position offers a clear growth path – from handling day‑to‑day support tickets to taking ownership of larger infrastructure projects and eventually moving into senior desktop engineering or IT service management roles.

Key Responsibilities

• Provide on‑site and remote technical support for Windows and Outlook issues.
• Install, configure and image operating systems, applications and peripheral devices.
• Set up and maintain LAN/Wi‑Fi connectivity, ensuring proper IP addressing and network access.
• Perform routine system maintenance, patch management and hardware upgrades.
• Document incidents, resolutions and maintain an up‑to‑date knowledge base.
• Ensure compliance with security policies, including antivirus updates and data protection standards.
• Conduct user training sessions on best practices for email, file sharing and security awareness.
• Assist the IT team in preparing inventory reports and asset management.
• Participate in on‑call rotation for after‑hours support as required.
• Collaborate with cross‑functional teams to troubleshoot complex issues that span hardware, software and network layers.

Tech Stack: Windows 10/11, Microsoft Outlook, Active Directory, TCP/IP, DHCP/DNS, basic scripting (PowerShell), ticketing tools (ServiceNow/Jira), antivirus solutions, remote desktop utilities.

Why Join Vibry? The company offers a structured onboarding program, mentorship from seasoned engineers, and exposure to a wide range of technologies. Competitive salary, performance‑linked incentives, and a supportive work environment make it an ideal launchpad for fresh talent looking to build a solid foundation in IT support and infrastructure management.