Associate Analyst | Digital | Delhi | Operations, Industry & Domain Solutions | DigiGov

Deloitte is one of the world’s leading professional services firms, operating in more than 150 countries with a strong presence in India. The firm offers services across audit, consulting, financial advisory, risk management and tax, helping clients navigate complex business challenges. In South Asia, Deloitte’s Digital practice focuses on leveraging emerging technologies to transform government and public sector operations, delivering solutions that improve citizen services, enhance transparency, and drive efficiency.

The DigiGov team, part of Operations, Industry & Domain Solutions, works closely with defence and public sector agencies to build secure, user‑friendly applications that meet stringent regulatory standards.

The role of Associate Analyst – Digital – Delhi is designed for fresh graduates who are eager to start a career in a high‑impact environment. As an Associate Analyst, you will be the first point of contact for Indian Army personnel using the IAFIS (Indian Armed Forces Integrated System) application. You will guide them through onboarding, troubleshoot issues, and ensure seamless usage of the platform.

The position offers exposure to large‑scale government projects, interaction with defence officials, and a chance to develop strong client‑facing and technical skills.

Key Responsibilities

• Respond to inbound calls and emails from Indian Army users, providing step‑by‑step assistance on IAFIS functionality.
• Conduct onboarding sessions, walk users through registration, login, and basic navigation.
• Log, prioritize, and assign tickets in the ticket‑management system, ensuring SLA compliance.
• Coordinate with internal technical teams to resolve complex issues and provide status updates to users.
• Maintain accurate documentation of interactions, resolutions, and knowledge‑base articles.
• Identify recurring problems and suggest process improvements to enhance user experience.
• Participate in periodic training sessions to stay updated on application updates and security protocols.
• Assist in preparing reports on ticket volume, resolution time, and user satisfaction metrics.
• Collaborate with cross‑functional teams (operations, security, product) to ensure smooth rollout of new features.
• Uphold data privacy and security standards as mandated by defence regulations.

Tech Stack & Tools: Basic understanding of Windows/Mac OS, familiarity with ticketing tools (e.g., ServiceNow, JIRA), knowledge of web‑based applications, and exposure to basic networking concepts. Strong communication skills and a customer‑centric mindset are essential.

Growth Path: Starting as an Associate Analyst, high performers can progress to Analyst, Senior Analyst, and eventually to Manager or Consultant within the Digital practice, gaining exposure to larger government contracts and strategic advisory roles.

Why Join Deloitte? Deloitte offers a structured learning environment, mentorship from industry veterans, and the prestige of working with a global leader. The firm’s commitment to diversity, continuous upskilling, and a clear career ladder makes it an ideal launchpad for ambitious freshers seeking to make a tangible impact in the public sector.