Business Analyst

Flexiple is a managed marketplace that connects global enterprises with top‑tier talent in India. Over the past few years, it has built a reputation for delivering high‑performing, cross‑functional teams that drive digital transformation for its clients. The platform prides itself on a merit‑first culture, flexible work arrangements, and a strong emphasis on continuous learning.

By partnering with leading insurers, banks, and fintech firms, Flexiple enables its talent pool to work on mission‑critical projects that shape the future of regulated services in the country.

The hiring client for this role is a well‑established domestic insurance company that writes health and motor policies through both agents and an expanding online channel. While the company enjoys a solid market presence, its policy servicing operations still rely heavily on spreadsheets, email, and a decade‑old policy administration system. To stay competitive, the insurer is embarking on a multi‑year modernization journey aimed at automating renewals, endorsements, and claim intimations, reducing manual hand‑offs, and aligning processes with the latest IRDAI circulars.

As a Business Analyst, you will be the bridge between the business and technology teams. You will spend time on the shop floor with underwriting, claims, and servicing staff to capture the real‑world flow of work, identify bottlenecks, and quantify leakage. Your findings will be translated into clear, testable requirements that the technology vendors can implement.

You will also build dashboards to monitor turnaround times, re‑work rates, and customer complaints, presenting insights directly to the operations head. The role offers a high‑visibility seat in a strategic transformation program, providing direct exposure to senior leadership across claims, underwriting, and technology.

Key Responsibilities

• Conduct detailed process‑mapping workshops with servicing, underwriting, and claims teams.
• Document current state workflows, pain points, and root‑cause analyses.
• Draft functional specifications, user stories, and acceptance criteria for enhancements to the policy administration and CRM platforms.
• Develop simple analytical models and Power BI dashboards to track turnaround time, re‑work, and complaint metrics.
• Lead user‑acceptance testing cycles, log defects, and ensure timely closure.
• Prepare release notes, training guides, and conduct knowledge‑transfer sessions for end‑users.
• Align all proposed changes with IRDAI regulations and internal audit observations.
• Collaborate with vendor teams to ensure technical feasibility and timely delivery.
• Continuously monitor post‑implementation performance and recommend iterative improvements.
• Mentor junior analysts and contribute to the creation of a best‑practice repository for business analysis within the organization.

Tech Stack & Tools: SQL, Advanced Excel, Power BI (or similar reporting tool), CRM & Policy Administration Systems, Process‑mapping tools (e.g., Visio, Lucidchart), JIRA/Confluence for requirement tracking, and basic knowledge of IRDAI compliance frameworks.

Growth Path: Successful delivery can lead to Senior Business Analyst, Lead Analyst, Product Owner, or even Operations Transformation Manager roles, with increasing strategic influence and leadership responsibilities.

Why Join: This position offers a rare blend of hands‑on operational exposure and strategic impact within a regulated industry. You will work in a hybrid setting in Mumbai or Gurugram, enjoy mentorship from senior insurance leaders, and be part of a high‑visibility modernization program that will shape the future of policy servicing for a major insurer. Flexiple’s flexible engagement model also ensures you are part of a forward‑thinking ecosystem that values skill development and career growth.